Regional Community Operations Director - Bonus & Benefits

Keller Executive Search; Crofton (KY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive leadership compensation

Performance-based bonus opportunity

Health and insurance benefits

Paid time off

Retirement plan

Mileage or travel reimbursement

Professional growth opportunities

Job summary

Our client, a growing residential community management company, oversees a portfolio of manufactured home communities. Keller Executive Search is seeking a Regional Community Operations Director to supervise multiple communities and improve operating performance across the portfolio.

This field-oriented role leads local teams, focusing on occupancy, collections, budgeting, resident satisfaction, and property standards.

Qualifications

• 7+ years of property, community, hospitality, or multi-site operations experience.
• Experience leading multiple locations or property managers.
• Demonstrated ability to improve operational performance across a distributed portfolio.
• Strong budgeting, expense management, occupancy, and service performance understanding.
• Experience coaching and holding operational managers accountable for results.
• Strong problem-solving and decision-making capabilities.
• Excellent interpersonal and communication skills.
• Valid driver's license and ability to travel regularly.

Responsibilities

• Provide operational leadership to community managers across an assigned portfolio of residential properties.
• Monitor occupancy, collections, expenses, resident service metrics, and overall community performance.
• Establish clear operating expectations and ensure community teams follow company policies and procedures.
• Coach property leaders on staffing, resident concerns, budgeting, vendor management, and daily operations.
• Conduct regular property visits to evaluate operating standards and identify areas requiring improvement.
• Work with leadership to develop annual operating plans and community-level performance goals.
• Review financial results and partner with managers to address unfavorable operating variances.
• Support initiatives designed to increase occupancy and improve resident retention.
• Coordinate with maintenance and capital teams on property conditions and significant repair requirements.
• Participate in the operational integration of newly acquired communities when required.

Skills

Operational leadership

Multi-site management

Budgeting & expenses

Occupancy optimization

Coaching & accountability

Problem solving

Communication skills

Driver's license & travel

Tools

Property management software

Performance reporting systems

Job description

Our client, a growing residential community management company, oversees a portfolio of manufactured home communities. Keller Executive Search is seeking a Regional Community Operations Director to supervise multiple communities and improve operating performance across the portfolio.

This field-oriented role leads local teams, focusing on occupancy, collections, budgeting, resident satisfaction, and property standards.