Regional Community Operations Director #0204KC

Keller Executive Search; Crofton (KY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive leadership compensation

Performance-based bonus opportunity

Health and insurance benefits

Paid time off

Retirement plan

Mileage or travel reimbursement

Professional growth opportunities

Job summary

Our client, a growing residential community management company, oversees a portfolio of manufactured home communities. Keller Executive Search is seeking a Regional Community Operations Director to supervise multiple communities and improve operating performance across the portfolio.

This field-oriented role leads local teams, focusing on occupancy, collections, budgeting, resident satisfaction, and property standards.

Qualifications

• 7+ years of property, community, hospitality, or multi-site operations experience.
• Experience leading multiple locations or property managers.
• Demonstrated ability to improve operational performance across a distributed portfolio.
• Strong budgeting, expense management, occupancy, and service performance understanding.
• Experience coaching and holding operational managers accountable for results.
• Strong problem-solving and decision-making capabilities.
• Excellent interpersonal and communication skills.
• Valid driver's license and ability to travel regularly.

Responsibilities

• Provide operational leadership to community managers across an assigned portfolio of residential properties.
• Monitor occupancy, collections, expenses, resident service metrics, and overall community performance.
• Establish clear operating expectations and ensure community teams follow company policies and procedures.
• Coach property leaders on staffing, resident concerns, budgeting, vendor management, and daily operations.
• Conduct regular property visits to evaluate operating standards and identify areas requiring improvement.
• Work with leadership to develop annual operating plans and community-level performance goals.
• Review financial results and partner with managers to address unfavorable operating variances.
• Support initiatives designed to increase occupancy and improve resident retention.
• Coordinate with maintenance and capital teams on property conditions and significant repair requirements.
• Participate in the operational integration of newly acquired communities when required.

Skills

Operational leadership

Multi-site management

Budgeting & expenses

Occupancy optimization

Coaching & accountability

Problem solving

Communication skills

Driver's license & travel

Tools

Property management software

Performance reporting systems

Job description

Our client is an expanding residential community management company responsible for a portfolio of manufactured home communities throughout the Mid-Atlantic. The organization has built its operating model around accountable local management, consistent property standards, and strong resident relationships.

The company is seeking a Regional Community Operations Director to oversee a group of communities and improve operating performance across the portfolio.

This is a field-oriented leadership position for someone who understands how to manage multiple properties through strong local teams. The role will focus on operational execution, occupancy, collections, resident satisfaction, property standards, and the performance of community managers.

Key Responsibilities

• Provide operational leadership to community managers across an assigned portfolio of residential properties.
• Monitor occupancy, collections, expenses, resident service metrics, and overall community performance.
• Establish clear operating expectations and ensure community teams follow company policies and procedures.
• Coach property leaders on staffing, resident concerns, budgeting, vendor management, and daily operations.
• Conduct regular property visits to evaluate operating standards and identify areas requiring improvement.
• Work with leadership to develop annual operating plans and community-level performance goals.
• Review financial results and partner with managers to address unfavorable operating variances.
• Support initiatives designed to increase occupancy and improve resident retention.
• Coordinate with maintenance and capital teams on property conditions and significant repair requirements.
• Participate in the operational integration of newly acquired communities when required.

Additional Details

• Regular regional travel is required.
• Some availability outside standard business hours may be necessary for significant property matters.

Required

• 7+ years of property, community, hospitality, or multi-site operations experience.
• Previous experience leading multiple locations or property managers.
• Demonstrated ability to improve operational performance across a distributed portfolio.
• Strong understanding of budgeting, expense management, occupancy, and service performance.
• Experience coaching and holding operational managers accountable for results.
• Strong problem-solving and decision-making capabilities.
• Excellent interpersonal and communication skills.
• Valid driver's license and ability to travel regularly.

Preferred

• Direct experience with manufactured housing or residential property management.
• Experience supporting property acquisitions or operational transitions.
• Familiarity with property management software and performance reporting systems.

• Competitive leadership compensation
• Performance-based bonus opportunity
• Health and insurance benefits
• Paid time off
• Retirement plan
• Mileage or travel reimbursement
• Professional growth opportunities

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.

Privacy and Pay Equity:

• California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com.
• Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
• Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

• Rhode Island: We do not request or require salary history from applicants.
• Connecticut: We provide wage range information upon request or before discussing compensation.
• New Jersey: We do not inquire about salary history unless voluntarily disclosed.

Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.

Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.