Regional Director (Master-Planned Communities)

FirstService Residential; Saint Petersburg (FL); On-site; USD 120,000 - 210,000; Full time

Benefits offered by this job

Comprehensive medical plans

401(k) with company match

Paid time off and holidays

Paid holidays

Travel occasional

Job summary

A leading property management company seeks a Regional Director to oversee community management operations in Saint Petersburg, FL. The role involves strategic oversight, team leadership, and fiscal responsibility. Ideal candidates will have a profound understanding of property management, financial acumen, and excellent interpersonal skills. Comprehensive benefits offered including medical, dental, vision, and a 401(k).

Qualifications

• Demonstrated mastery in selecting and developing high-performing leaders.
• Proficiency in managing service experiences for diverse stakeholders.
• Experience in interpreting financial statements.
• Ability to solve complex problems in a fast-paced environment.

Responsibilities

• Oversee daily operations of community management teams.
• Execute company policies and service standards.
• Develop and monitor regional budgets.
• Build relationships with residents and stakeholders.
• Build and maintain positive relationships with residents, boards, vendors and stakeholders.

Skills

Leadership development

Customer service management

Financial analysis

Operational oversight

Team mentorship

Strategic planning

Microsoft Office proficiency

Strategic planning

Tools

Microsoft Office

Job description

Regional Director (Master‑Planned Communities)

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Description

Job Overview: The Regional Director of Community Management is a senior leadership role responsible for overseeing the performance, operations, and strategic direction of an assigned book of community associations. This regional Director plays a critical role in aligning business outcomes with corporate goals, driving operational excellence, and fostering strong stakeholder relationships with boards of directors, residents, vendors, internal partners and associates. This position requires a results‑driven leader with a deep understanding of property management, financial oversight, team leadership, and customer service. The Regional Director ensures that company standards are met while cultivating a positive and service‑focused culture across all communities under their supervision.

Key Responsibilities:

• Direct and manage the daily operations of multiple community management teams within the assigned region.
• Ensure consistent execution of company policies, service standards, and operational procedures.
• Develop and monitor regional budgets.
• Analyze financial reports and take proactive measures to maintain fiscal responsibility and profitability.
• Inspire, mentor, and support community managers and staff.
• Foster a culture of accountability, engagement, and high performance.
• Provide ongoing coaching and professional development opportunities.
• Create and implement strategic plans to meet business objectives and drive growth within the region.
• Identify opportunities for operational improvement and innovation.
• Build and maintain positive relationships with residents, association board members, vendors, and internal stakeholders.
• Act as a trusted advisor and escalation point for complex issues.
• Ensure all communities operate in accordance with local, state, and federal laws, as well as company policies and industry standards.
• Promote and uphold a culture of exceptional hospitality‑minded customer service.
• Ensure responsiveness and professionalism in all resident and client interactions.
• Prepare and deliver accurate and timely daily, monthly, and annual reports.

Skills & Qualifications:

• Demonstrated mastery in selecting and developing high‑performing leaders of people and creating engaging team environments using proven methodologies.
• Demonstrated mastery in managing valuable hospitality service experiences for a diverse stakeholder set using proven service standards and methodologies.
• Demonstrated mastery in building enduring trust‑based relationships in environments where stakeholders frequently change and may have competing priorities using proven methodologies.
• Demonstrated proficiency in reading, interpreting, and consulting on not‑for‑profit financial statements and schedules.
• Demonstrated proficiency in managing small to medium projects ranging in complexity using proven methodologies.
• Demonstrated proficiency in using critical thinking to solve complex interpersonal and operational problems in a fast‑paced portfolio environment.
• Demonstrated proficiency in Microsoft Office suite of products.
• Experience operating ancillary hospitality business operations (food & beverage, retail, golf) is highly desired.

Physical Requirements:

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to sit for long periods of time at a desk.
• Must be mobile enough to move around the office.Must be able to hear to receive telephone calls and voice mail messages.

Schedule: Monday – Friday 8:00 am – 5:00 pm.

What We Offer: As a full‑time exempt associate, you will be eligible for comprehensive benefits including multiple medical plans, dental, and vision. You will also be eligible for time‑off benefits, paid holidays, and a 401(k) with company match. Occasional travel may be required to attend training and other company functions.

Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Seniority Level: Director

Employment Type: Full‑time

Job Function: Other

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