Regional Communication Specialist

Novant Health; Wilmington (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Novant Health’s Regional Transfer Center operates under the supervision of the Manager of Regional Transfer Center, coordinating transport requests with discretion to determine level of care, transport mode, unit type, and agency contact to facilitate transfer.

The role requires a High School Diploma or GED, with two years transport/dispatch experience preferred. Certification as a Flight Communicator within 90 days and NC EMT certification or equivalent preferred are noted as requirements.

Qualifications

• Education: High School Diploma or GED, required. 2 Year / Associate's degree, preferred. Degree in related field.
• Experience: Minimum of two years transport/dispatch, required.
• Licensure/Certification: Certified Flight Communicator through International Association of Medical Transport Communication Specialists. Required within 90 days of hire date, required. Current and valid NC EMT certification or equivalent education, preferred.
• Additional Skills/Requirements (required): Knowledge of medical terminology.
• Additional Skills/Requirements (preferred): Working knowledge of Viper, 800, VHF radio system, and aviation terminology.

Responsibilities

• Responds appropriately using discretion and independent judgment to a wide variety of requests to determine appropriate level of care, transport mode (air/ground), type of unit, and division or agency to contact to facilitate the transport.

Skills

Medical terminology

Emergency transport coordination

Independent judgment

Education

High School Diploma or GED

2 Year / Associate's degree

Degree in related field

Tools

Viper system

800 radio system

VHF radio system

Job description

What We Offer

Works under the supervision of the Manager of Regional Transfer Center. Responds appropriately using discretion and independent judgment to a wide variety of requests to determine appropriate level of care, transport mode (air/ground), type of unit, and division or agency to contact to facilitate the transport.

• Schedule: 7:00pm - 7:00am, Night Shift, Fulltime (Shift Differential)
• Department: Emergency Room
• Location: NHRMC New Hanover Regional Medical Center

What We're Looking For

• Education: High School Diploma or GED, required. 2 Year / Associate's degree, preferred. Degree in related field.
• Experience: Minimum of two years transport/dispatch, required.
• Licensure/Certification: Certified Flight Communicator through International Association of Medical Transport Communication Specialists. Required within 90 days of hire date, required. Current and valid NC EMT certification or equivalent education, preferred.
• Additional Skills/Requirements (required): Knowledge of medical terminology.
• Additional Skills/Requirements (preferred): Working knowledge of Viper, 800, VHF radio system, and aviation terminology.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.