Communication Specialist - Adv-Regional Transfer Center

Novant Health; Wilmington (NC); On-site; USD 65,000 - 80,000; Full time

Job summary

Novant Health’s Regional Transfer Center in Wilmington, NC, seeks an organized professional for full-time day shifts (6:15am–6:45pm). You will collaborate with physicians and facilities to determine transport needs, monitor unit status, and ensure accurate patient documentation.

The role requires a high school diploma or GED, with two years’ transport/dispatch experience and a CFCC certification within 90 days. EMT certification preferred; aviation terminology knowledge advantageous.

Qualifications

• Education: High School Diploma or GED required; 2-year/Associate’s degree preferred.
• Two years of transport/dispatch experience required.
• Certification: Certified Flight Communicator within 90 days; NC EMT cert current or equivalent preferred.
• Knowledge of medical terminology required.

Responsibilities

• Coordinate transport requests from physicians and facilities to determine care level and transport mode.
• Monitor location and status of transport units to ensure safe operations.
• Maintain accurate pre- and post-transport documentation.

Skills

Medical terminology

Aviation terminology

Communication

Education

High School Diploma or GED

Associates degree preferred

Certified Flight Communicator (CFCC)

Tools

Viper

800

VHF radio system

Job description

What We Offer

Welcome to Regional Transfer Center Full Time Day– Make a Difference with a Team That Feels Like Home!

Operates in the Regional Transfer Center under the supervision of the Manager of Throughput in a safe and efficient manner. Responds appropriately using discretion and independent judgment to a wide variety of requests from physicians, outlying facilities and 911 centers to determine appropriate level of care, transport mode (air/ground), type of unit, and division or agency to contact to facilitate the transport. Coordinates in a timely manner all aspects of the mission and monitors the location and status of all transport units at all times while maintaining safety as a priority. Collects and maintains accurate records of information including pre and post transport patient documentation and transport records.

• Schedule: 6:15am- 6:45pm, (3/12 hours Shifts Per Week/ Day Full time
• Department: Regional Transfer Center
• Location: Novant Health New Hanover Regional Medical Center - NH NHRMC

Novant Health is committed to improving the health of its communities, one person at a time. We have a strong focus on innovation and research offering best-in-class technology and clinical care. We are committed to providing high-quality, affordable healthcare to all our patients as well as equipping our workforce with the tools and support needed. Come join a remarkable team where quality care meets quality service, in every dimension, every time.

What You'll Do

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

What We're Looking For

• Education:High School Diploma or GED, required. 2 Year / Associate’s degree, preferred. Degree in related field.
• Experience:Minimum of two years transport/dispatch, required.
• Licensure/Certification:Certified Flight Communicator through International Association of Medical Transport Communication Specialists. Required within 90 days of hire date, required. Current and valid NC EMT certification or equivalent education, preferred.
• Additional Skills/Requirements (required):Knowledge of medical terminology.
• Additional Skills/Requirements (preferred):Working knowledge of Viper, 800, VHF radio system, and aviation terminology.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

185750