Regional Collision Market Manager: Lead Growth & Profit

Gerber Collision & Glass; Pennsylvania; On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Paid PTO

Parental Leave

6 holidays annually

Medical Insurance

401(k) Employer Match

Job summary

Gerber Collision & Glass is seeking a Market Manager to oversee the operation and results of multiple locations within a defined area. You will lead and mentor location General Managers, drive WOW initiatives, and optimize profitability across the market, ensuring customer satisfaction and staff performance.

Your role includes recruiting and training staff, maintaining safety standards, collaborating with corporate on external growth, and monthly performance reviews to meet business goals.

Qualifications

• Minimum of five years collision repair industry.
• Minimum of three years of management.
• ICAR Platinum certification preferred.
• Estimating license if applicable in the state.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
• Manage operations of all locations within the market with General Managers; monitor capture rates.
• Hold staff accountable to SOPs and company mission; recognize exceptional and substandard performance.
• Be the conduit for load leveling for the market via daily calls.
• Recruit, interview, train new hires; coach staff and resolve customer concerns; seek development opportunities.
• Promote safe, clean working conditions; review audits and safety records; enforce PPE policies.
• Collaborate with corporate to achieve market growth and internal reporting; meet objectives of the area business plan.
• Review location performance against goals with location managers; provide coaching; contact claims managers monthly.
• Conduct monthly operations reviews and audits; participate in external marketing and team-building activities.

Skills

Financial statements

Estimating experience

Leadership

Education

ICAR Platinum certification preferred

Estimating license (state)

Job description

Gerber Collision & Glass is seeking a Market Manager to oversee the operation and results of multiple locations within a defined area. You will lead and mentor location General Managers, drive WOW initiatives, and optimize profitability across the market, ensuring customer satisfaction and staff performance.

Your role includes recruiting and training staff, maintaining safety standards, collaborating with corporate on external growth, and monthly performance reviews to meet business goals.