Collision Market Director: Growth, Operations & People

Holdings LLC; Minnesota; Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual PTO

Parental Leave

Medical Insurance Day 1

401(k) Match

Life Insurance

Continuing Education

Uniform Stipend

Voluntary Daily Pay

Descripción de la vacante

Gerber Collision & Glass is seeking a Market Manager to oversee operations across multiple locations within a designated area in the United States. You will lead the market, mentor location managers, and drive profitability by executing the WOW Operating Way and maintaining high customer service standards.

Responsibilities include coordinating with General Managers, coaching staff, and partnering with external stakeholders such as insurance contacts.

Formación

• Five years of collision repair industry experience.
• Minimum of three years of management experience.
• ICAR Platinum certification preferred.
• Estimating license if applicable in the state.

Responsabilidades

• Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
• Manage activities of all locations within the market via coordination with General Managers.
• Hold staff accountable for shop performance and SOP adherence.
• Be the conduit for load leveling for the market via daily calls.
• Recruit, interview, train new hires; mentor staff and resolve customer concerns.
• Promote safe, clean working conditions; review audits and safety records.
• Collaborate with corporate to achieve external growth and market reporting.
• Review location performance and coach managers to meet potentials.
• Contact claims managers and dealer accounts monthly.
• Conduct operations reviews and monthly audits (in-person).
• Develop and liaison with area insurance contacts and referrals.

Conocimientos

Leadership

Financial literacy

People management

Communication

Estimating experience

Educación

Five years collision repair industry

Three years management

ICAR Platinum certification preferred

Estimating license (state)

Descripción del empleo

Gerber Collision & Glass is seeking a Market Manager to oversee operations across multiple locations within a designated area in the United States. You will lead the market, mentor location managers, and drive profitability by executing the WOW Operating Way and maintaining high customer service standards.

Responsibilities include coordinating with General Managers, coaching staff, and partnering with external stakeholders such as insurance contacts.