Regional Collections Pro: Cut DRO & Protect Revenue

Ryder System, Inc.; Hagåtña (GU); À distance; USD 50 000 - 61 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) retirement plan

Résumé du poste

Ryder System, Inc. is seeking a Regional Collections Associate to manage a regional portfolio, contact customers for payment, and coordinate actions with Operations, Rental and Sales leadership to minimize bad debt and days past due.

You will analyze disputes, negotiate terms, and provide regular updates to leadership while maintaining strong customer relationships in a fast-paced environment.

Qualifications

• HS diploma or GED required.
• Associate's/Bachelor's degree preferred in business, accounting, financial or related field.
• One year or more in commercial collections required.
• Two years or more in accounting/financial with HS Diploma required.
• 0 to one year in accounting/financial with Associate's/Bachelor's degree required.
• Demonstrated knowledge of commercial collections process (intermediate) required.
• MS Office Suite (intermediate) required.

Responsabilités

• Contacts customers to solicit payment, negotiate cessation of services, obtain information on deductions and billing issues, renegotiate terms, and determine contract defaults.
• Analyze disputes and deductions to resolve amounts due due to wrong rates, days, miles, subs, damages, fees, insurance, taxes, POs, repair orders, etc., and identify root causes for upstream partners.
• Provide regular updates to Finance, Operations, Sales, and Rental leadership on receivables and bad debt forecasting to manage impact.
• Participate in projects/committees/focus groups related to enhancements in Collections, Accounts Receivable, Customer Service, and Billing.
• Develop documentation and user manuals as directed.
• Work with customers and all levels of management to mitigate losses, improve metrics (DRO/Bad Debt/dollars past due) and protect customer relationships.
• Analyze all financial/credit/operational data to plan and execute collections strategies.
• Performs other duties as assigned.

Connaissances

Independent work

Problem solving

Verbal and written communication

Relationship building

Multitasking

Time management

Technical aptitude

Quality focus

Decisiveness

Customer relationships

Detail oriented

Commercial collections process

MS Office Suite

Formation

HS diploma/GED

Associate's degree in business/accounting/finance or related field

Bachelor's degree in business/accounting/finance or related field

Outils

MS Office Suite

Description du poste

Ryder System, Inc. is seeking a Regional Collections Associate to manage a regional portfolio, contact customers for payment, and coordinate actions with Operations, Rental and Sales leadership to minimize bad debt and days past due.

You will analyze disputes, negotiate terms, and provide regular updates to leadership while maintaining strong customer relationships in a fast-paced environment.