Regional Collections Pro: Cut DRO & Boost Recoveries

Ryder System, Inc.; Harrisburg (Dauphin County); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Job summary

Ryder System, Inc. is seeking a Regional Collections Associate to manage a regional portfolio of accounts, maximize financial results, and reduce DRO and delinquency. You will coordinate with Operations Leadership, Rental Leadership, and Sales to route disputes and enforce terms, helping Ryder protect its financial interests.

The role requires collaboration, problem solving, and a disciplined approach to collections, with emphasis on communication and process improvement across teams.

Qualifications

• Demonstrated knowledge of commercial collections process intermediate required
• MS Office Suite intermediate required
• One (1) year or more in commercial collections required
• Two (2) years or more in accounting/financial with the HS Diploma required
• 0 to One (1) year in accounting/financial with the Associate's/Bachelor's degree required

Responsibilities

• Contacts customers to solicit payment, negotiate cessation of services, obtain information on deductions, and determine contract defaults.
• Analyze disputes and deductions to facilitate resolution of amounts due due to wrong rates, days, miles, and other items.
• Provide regular updates on receivables to Finance, Operations, Sales, and Rental leadership via calls and reports.
• Participate in projects, committees or focus groups related to Collections, AR, Customer Service, and Billing.
• Develop documentation and user manuals as directed.
• Mitigate losses, improve receivables metrics and save customer relationships.
• Analyze all available financial/credit/operational data to plan and execute collections strategies.

Skills

Independent contributor

Problem solving

Verbal communication

Written communication

Relationship building

Multitasking

Technical aptitude

Quality focus

Decision making

Customer relationship

Detail oriented

MS Office Suite

Education

HS diploma/GED

Associate's degree preferred

Bachelor's degree preferred

Tools

MS Office Suite

Job description

Ryder System, Inc. is seeking a Regional Collections Associate to manage a regional portfolio of accounts, maximize financial results, and reduce DRO and delinquency. You will coordinate with Operations Leadership, Rental Leadership, and Sales to route disputes and enforce terms, helping Ryder protect its financial interests.

The role requires collaboration, problem solving, and a disciplined approach to collections, with emphasis on communication and process improvement across teams.