Regional Collections Pro: Cut DRO & Delinquency

Ryder System, Inc.; Providence (RI); Remote; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. is seeking a Regional Collections Associate to manage a regional portfolio, drive down DRO and past-due balances, and protect Ryder's financial interests.

You will coordinate with Finance, Operations, Sales, and Rental leadership, analyze disputes, and act decisively on collections actions to preserve customer relationships. The role requires strong communication, problem-solving, and multitasking within a fast-paced environment, with a focus on collaboration and maintaining

Qualifications

• H.S. diploma/GED required.
• Associate's degree preferred in business, accounting, financial or related field.
• Bachelor's degree preferred in business, accounting, financial or related field.
• One (1) year or more in commercial collections required.
• Two (2) years or more in accounting/financial with the H.S. Diploma required.
• 0 to One (1) year in accounting/financial with the Associate's/Bachelor's degree required.

Responsibilities

• Contacts customers to solicit payment from customers, negotiate cessation of services, obtain information on customer deductions and billing issues, remediate customer payment terms, and determines contract defaults.
• Uses information gathered from customer to analyze disputes and deductions to facilitate resolution of amounts due to Ryder due to wrong rates, days, miles, subs, damages, fees, insurance, licensing, taxes, purchase orders, repair orders, fee mark-up, special instructions etc.
• Provide Ryder's Finance organization, Operations leadership, Sales leadership, and Rental leadership regular updates on receivables through the use of conference calls, direct contact, bad debt expense forecasting, dispute information in order to manage the negative impact to the organization of bad receivables.
• Participates in projects, committees or focus groups related to enhancements in Collections, Accounts Receivable, Customer Service, and Billing.
• Develop documentation and user manuals as directed.
• Work with customers and all levels of operational/sales management to mitigate losses, improve receivables metrics (DRO/Bad Debt/dollars past due) and save customer relationships.
• Analyze all available financial/credit/operational data to effectively plan and execute collections strategies.
• Performs other duties as assigned

Skills

Independent work

Problem solving

Verbal communication

Written communication

Relationship building

Multi-tasking

Time management

Technical aptitude

Quality consciousness

Decision making

Customer relationships

Detail orientation

Commercial collections knowledge

MS Office Suite

Education

High School diploma/GED

Associate degree preferred in business, accounting, financial or related field

Bachelor's degree preferred in business, accounting, financial or related field

Tools

MS Office Suite

Job description

Ryder System, Inc. is seeking a Regional Collections Associate to manage a regional portfolio, drive down DRO and past-due balances, and protect Ryder's financial interests.

You will coordinate with Finance, Operations, Sales, and Rental leadership, analyze disputes, and act decisively on collections actions to preserve customer relationships. The role requires strong communication, problem-solving, and multitasking within a fast-paced environment, with a focus on collaboration and maintaining