Regional Collections Pro: Cut DRO & Delinquency

Ryder System, Inc.; Concord (NH); Remote; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Job summary

Ryder System, Inc. is seeking a Regional Collections Associate to manage a regional portfolio, drive down Days Revenue Outstanding, and minimize bad debt while collaborating with Operations Leadership, Rental Leadership, and the Sales Team.

The role focuses on recovering amounts due, resolving billing disputes, and preserving customer relationships. You will interact with customers, analyze deductions, and provide leadership with regular receivables updates.

Qualifications

• HS diploma or GED required.
• Associate or Bachelor’s degree preferred in business, accounting, financial or related field.
• 1+ year in commercial collections required.
• 2+ years in accounting/finance with HS diploma required.
• 0 to 1 year in accounting/finance with Associate/Bachelor degree required.
• Demonstrated knowledge of commercial collections process (intermediate).
• MS Office Suite (intermediate) required.

Responsibilities

• Contacts customers to solicit payment and negotiates cessation of services.
• Analyzes disputes and deductions to resolve amounts due and identify root causes.
• Provides regular updates on receivables to Finance, Operations, Sales and Rental leadership.
• Participates in projects or focus groups related to collections, AR, customer service and billing.
• Develops documentation and user manuals as directed.
• Mitigates losses and improves receivables metrics while preserving customer relationships.
• Analyzes available data to plan and execute collections strategies.
• Performs other duties as assigned.

Skills

Independent work

Team collaboration

Problem solving

Communication skills

Relationship building

Time management

Technical aptitude

Quality orientation

Decision making

Customer relationships

Education

High school diploma or GED

Associate's degree in business/finance (preferred)

Bachelor's degree in business/finance (preferred)

Tools

MS Office

Job description

Ryder System, Inc. is seeking a Regional Collections Associate to manage a regional portfolio, drive down Days Revenue Outstanding, and minimize bad debt while collaborating with Operations Leadership, Rental Leadership, and the Sales Team.

The role focuses on recovering amounts due, resolving billing disputes, and preserving customer relationships. You will interact with customers, analyze deductions, and provide leadership with regular receivables updates.