Regional Collection Specialist- Baton Rouge/New Orleans

Waste-Pro; Kenner (LA); On-site; USD 38,000 - 48,000; Full time

Job summary

Waste Pro of Louisiana is seeking a Regional Collection Specialist for Baton Rouge/New Orleans to prevent delinquencies by monitoring accounts and performing in-house collection efforts.

Responsibilities include contacting past-due accounts, processing payments, and coordinating with external collection agencies. Requires 2+ years in credit/collections and strong Microsoft Office skills.

Qualifications

• Associates Degree or equivalent with 2+ years in credit and collections.
• Strong knowledge of collections practices and procedures.
• Proficient PC skills; MS Office (Excel, Outlook, Word) mastery.
• Effective written and verbal communication.
• Knowledge of Fair Credit Reporting Act.
• Excellent organizational skills.

Responsibilities

• Initiates telephone and/or email contact with past due accounts to determine reasons and arrange collection or correct errors.
• Make 30 to 40 calls a day to keep accounts on track and follow up on promise-to-pay.
• Follow up via email, fax or mail with invoices as required.
• Make outgoing collection calls to prevent service interruption due to non-payment.
• Perform credit evaluations for new or renewal business.
• Process credit card payments and resolve questions on accounts.
• Assist sales in setting credit limits and terms.
• Run daily aging and other credit reports.
• Update notes and coordinate with outside collections as needed.
• Provide backup for customer service and AR Clerk.

Skills

Basic financial skills

Excellent organizational skills

Effective communication

Education

Associates Degree or equivalent

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Regional Collection Specialist- Baton Rouge/New Orleans

#30949

Waste Pro of Louisiana

Summary

The Regional Collection Specialist is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in house collection efforts.

RESPONSIBILITES

• Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Accept incoming phone calls to handle billing issues and/or process payments and issue credits.
• goal is make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls
• Follow up on calls and email, fax or mail copies of invoices as required
• Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment
• Perform credit evaluations for new or renewal business to determine credit worthiness
• Process credit card payments on accounts and resolve questions and issues on accounts
• Assist the sales department in account set up by setting credit limits and terms
• Run daily reports -- credit hold report, credit balance report and aging reports
• Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold.
• Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes.
• Complete the weekly top 30 aging account report to the company CFO and others required
• Run Aging reports and update notes in system regarding status of payment on accounts.
• Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection's company as required.
• Provide back up for customer service, Accounts Receivable Clerk as necessary

CDL Required

No CDL Required

Essential Functions-The statements above are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

POSITION QUALIFICATIONS

• Associates Degree or its equivalent and a minimum of 2 years' experience in the credit and collections field.
• Basic financial skills including knowledge of commonly used collections practices and procedures.
• Proficient in working on a PC, and competent in the use of Microsoft Office. Full proficiency in Excel, Outlook and Word.
• Ability to interact and communicate effectively, orally and in writing.
• Knowledge of Fair Credit Reporting Act
• Excellent organizational skills

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.