Business Collections Specialist - In-Office Position

ALTUS Commercial Receivables; Metairie (LA); Sur place; USD 26 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with company match

Paid time off 18 days per year

Paid holidays 7 standard + 2 floating

Résumé du poste

Altus Commercial Receivables seeks a Business Collector Specialist for its Metairie, LA office. The role focuses on calling debtors, negotiating payments, and resolving disputes with clients and peers. Adherence to compliance is essential.

Requirements include experience in collections or customer service, proficiency with MS Office (Excel preferred), and strong communication and organizational skills. On-site work with a comprehensive benefits package is offered.

Qualifications

• Strong communication and interpersonal abilities.
• Ability to de-escalate disputes effectively.
• Good organizational skills and reliability.
• Proficiency with MS Office; Excel a plus.
• Experience in collections, telemarketing, or customer service preferred.

Responsabilités

• Contact debtors by phone, mail, or email to collect or arrange payment.
• Negotiate payment in full or set up payment arrangements.
• Review documents and disputes to resolve accounts.
• Collaborate with clients, sales, and peers on delinquent accounts.
• Meet or exceed monthly call, activity, and fee quotas.
• Maintain professionalism and integrity in all interactions.
• Escalate unresolved cases per compliance guidelines.
• Work with Client Support to resolve disputes.

Connaissances

Communication

Interpersonal skills

Organizational skills

De-escalation

Attention to detail

Time management

Microsoft Office

Excel

Outils

Salesforce

Description du poste

Altus Commercial Receivables is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions.

Altus Commercial Receivables is seeking Business Collector Specialists as we continue to grow our team! Collectors collect payments or communicate/resolve issues with debtors. The collector will collaborate with clients, sales, and peers on delinquent accounts. The primary role is to contact debtors by phone, mail, or email. Upon contact, collectors will examine the debtor’s financial situation, review documents/contracts, review/resolve disputes while working on establishing a resolution. They must adhere to all compliance requirements to resolve all cases until closure or escalation.

On Site at Metairie, Louisiana Office

Job Responsibilities:

• Minimum of 80 outbound/inbound calls
• Negotiate payment in full or secure a payment arrangement
• Create a sense of urgency for non-paying debtors
• Work closely with the Client Support Representative to resolve disputes
• Maintain a positive attitude
• Remain respectful to debtors & peers
• Strong work ethics and integrity
• Prioritize time management
• Remain professional at all times
• Meet/exceed monthly phone, activity & fee quotas

Job Requirements:

• Collections, sales, telemarketing, customer service, or call center experience preferred
• Basic proficiency with Microsoft Office, data entry and strong computer skills, Excel preferred
• Critical Thinker
• Basic Math and Writing skills
• Salesforce experience is a plus
• Strong attention to detail and goal-oriented
• Ability to de-escalate adverse situations
• Strong interpersonal, communication, and organizational skills
• Dependability

Compensation and Benefits:

• $12.98 per hour PLUS commission and bonuses
• Benefit package with health, dental, vision, life, and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

We look forward to you joining our team!!

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.