Specialist Collections

LRS; Rosemont (IL); Hybrid; USD 32,000 - 40,000; Full time

Job summary

LRS in Rosemont, IL is hiring a Collections Specialist to optimize cash flow and reduce delinquent accounts across commercial, residential, and specialized client portfolios.

You will engage customers, reconcile payments, and coordinate with teams to improve DSO while delivering strong service experiences. Spanish is a plus; some regional travel may be required.

Qualifications

• High school diploma or equivalent; finance/accounting degree preferred.
• Minimum 2 years in B2B collections; B2C experience a plus.
• Experience in waste management or construction collections is preferred.
• Proficiency with MS Office; NACM or similar certification preferred.
• Excellent time-management and communication skills; able to work independently.

Responsibilities

• Manage a portfolio of accounts to reduce past-due balances and DSO.
• Outreach to resolve invoices, disputes and secure payment commitments.
• Process payments, reconcile accounts, and handle chargebacks and liens.
• Negotiate payment plans focusing on retention and satisfaction.
• Answer service and billing questions and support collections activities.
• Handle inbound calls for residential customers and coverage duties.
• Provide periodic reporting on collections metrics and aging.
• Maintain accurate records in ERP systems and reporting tools.

Skills

Time management

Written communication

Verbal communication

Analytical thinking

Negotiation

Customer service

Teamwork

Education

High school diploma

Associate or Bachelor's in finance/accounting

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

ERP systems

Power BI

Job description

LRS is the industry leader in providing innovative and environmentally responsibly waste and recycling solutions. Our team delivers exceptional service and value through relentless commitment to customer satisfaction and preservation of the environment. Through our safe and innovative approach to waste diversion, LRS thrives on the passion and innovation of our employees to preserve and sustain the beauty of the towns, neighborhoods and communities that we serve. We are excited to hire candidates that align with our Vision and Values: To become the safest, most innovative waste recycler in the world by redefining the way the world views waste.

Live Safety

• Serve With Passion
• Innovate Relentlessly
• Engage With Integrity
• Build Community
• Be Accountable

The Collections Specialist is a vital member of a collaborative team, responsible for optimizing cash flow, reducing bad debt, and dedicated to managing and reducing outstanding balances. This role emphasizes customer-centric service, fostering relationships to support timely payments while ensuring a positive customer experience. You will work with a diverse portfolio of clients, including commercial, residential, and specialized accounts, utilizing innovative tools and collections strategies.

Reports To

Supervisor Collections

Responsibilities

• Manage a portfolio of accounts to achieve key metrics, including reducing past-due balances, bad debt, and DSO through proactive communication and resolution strategies.
• Conduct proactive customer outreach to resolve outstanding invoices, address disputes, and secure payment commitments.
• Manage payments, reconcile accounts, resolve disputes, assist with credit card chargebacks and returned payments, and coordinate lien waiver requests to facilitate payments.
• Negotiate effective and mutually beneficial payment arrangements with customers, focusing on retention and satisfaction.
• Respond to customers regarding questions on service, billing, taking payments as well as fielding questions beyond scope of collections and billing to the best of ability.
• Responsible for inbound calls for residential customers through the Robocaller program as well as assigned department phone coverage.
• Provide reporting, updates, and progress on collection activities, performance metrics, and accounts receivable aging.
• Utilize and maintain records within the company’s systems and tools, ensuring timeliness, data accuracy and compliance with regulatory standards.
• Perform other duties as required or assigned.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in finance, accounting, or a related field preferred.
• Minimum of 2 years in Business-to-Business (B2B) collections, with Business-to-Consumer (B2C) experience as a plus.
• Waste management and/or construction collections experience preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) required.
• Licenses/Certificates/Designations – National Association of Credit Management (NACM) or similar is preferred.
• Excellent time-management, effective written and verbal communication skills.
• Strong analytical, negotiation, problem-solving, and customer service skills.
• Familiarity with Enterprise Resource Planning (ERP) systems, order to cash tools, and reporting tools (e.g. Power BI).
• Must be able to work in a team environment as well as independently.
• Fluent in Spanish is a plus.
• Some regional travel may be required.

Physical Demands / Environmental Factors

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Occasionally required to stand and walk.
• Must frequently lift and/or move up to ten pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

$23 to $29/hour