Regional Collection Specialist- Baton Rouge/New Orleans

Waste Pro USA Inc.; Kenner (LA); On-site; USD 52,000 - 76,000; Full time

Job summary

Waste Pro USA Inc. is seeking a Regional Collection Specialist to prevent delinquency by monitoring accounts and performing in-house collection efforts.

You will initiate calls and emails to past-due customers, determine reasons for delinquencies, and arrange for collections or corrections to accounts. The role requires 2+ years in credit and collections, strong Microsoft Office skills, and knowledge of Fair Credit Reporting Act.

Qualifications

• Associates degree or equivalent and 2+ years in credit and collections.
• Strong financial skills and knowledge of common collections practices.
• Proficient with PC and MS Office: Excel, Outlook, Word.
• Excellent written and verbal communication skills.
• Knowledge of Fair Credit Reporting Act is preferred.

Responsibilities

• Initiates contact with past-due accounts by phone or email to collect or adjust errors.
• Process payments, issue credits, and handle billing issues as needed.
• Run daily/weekly aging reports and credit holds, assisting with credit decisions.
• Coordinate with sales and offsite collections on strategy for problem accounts.
• Provide backup support for customer service and accounts receivable tasks.

Skills

Financial skills

Communication

Organizational skills

Fair Credit Reporting Act knowledge

Waste industry experience

Education

Associates Degree or equivalent

Tools

Microsoft Office

Excel

Outlook

Word

Job description

The Regional Collection Specialist is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in house collection efforts.

RESPONSIBILITES

• Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Accept incoming phone calls to handle billing issues and/or process payments and issue credits.
• goal is make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls
• Follow up on calls and email, fax or mail copies of invoices as required
• Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment
• Perform credit evaluations for new or renewal business to determine credit worthiness
• Process credit card payments on accounts and resolve questions and issues on accounts
• Assist the sales department in account set up by setting credit limits and terms
• Run daily reports -- credit hold report, credit balance report and aging reports
• Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold.

• Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes.
• Complete the weekly top 30 aging account report to the company CFO and others required
• Run Aging reports and update notes in system regarding status of payment on accounts.
• Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection's company as required.
• Provide back up for customer service, Accounts Receivable Clerk as necessary

Essential Functions-The statements above are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

POSITION QUALIFICATIONS

• Associates Degree or its equivalent and a minimum of 2 years' experience in the credit and collections field.
• Basic financial skills including knowledge of commonly used collections practices and procedures.
• Proficient in working on a PC, and competent in the use of Microsoft Office. Full proficiency in Excel, Outlook and Word.
• Ability to interact and communicate effectively, orally and in writing.
• Knowledge of Fair Credit Reporting Act
• Excellent organizational skills
• Waste Industry experience a plus