Regional Client Relationships Lead – LATAM & Caribbean

Bvlgari; Coral Gables (FL); On-site; USD 75,000 - 120,000; Full time

Job summary

Bvlgari seeks a Client Relationship Manager to join the Caribbean & Latin America regional office in Coral Gables, Florida. The role champions a customer-centric omnichannel approach in the retail and franchise network, recruiting new clients and developing existing ones.

The CRM lead will coach store teams, leverage consumer insights, create CRM strategies, and support local activations and events to ensure every touchpoint aligns with global objectives.

Qualifications

• Minimum 5–7 years of experience in Retail/Client Development.
• Ability to travel extensively across Caribbean, LATAM and Europe.
• Proven training and coaching abilities.
• Strong analytical mindset with data-driven decision making.

Responsibilities

• Manage client development strategy for Caribbean, Central & South American Retail & Franchise stores.
• Define client strategies aligned with commercial goals to maximize revenue and KPIs.
• Plan and run client engagement campaigns to boost loyalty and repeat purchases.
• Build CRM competencies through structured training programs and workshops.
• Execute local DEM campaigns to engage clients and drive sales.
• Support stores in growing client portfolios and acquiring new prospects.
• Visit stores regularly to ensure timely client follow-up and engagement.
• Foster a clienteling community across retail teams and map client journeys.

Skills

CRM strategy

Clienteling

Training & coaching

Data analytics

Omnichannel marketing

Tools

SAP CRM

Salesforce

Microsoft Dynamics

Power BI

Excel

Job description

Bvlgari seeks a Client Relationship Manager to join the Caribbean & Latin America regional office in Coral Gables, Florida. The role champions a customer-centric omnichannel approach in the retail and franchise network, recruiting new clients and developing existing ones.

The CRM lead will coach store teams, leverage consumer insights, create CRM strategies, and support local activations and events to ensure every touchpoint aligns with global objectives.