Regional Client Relationship Lead - LATAM & Caribbean (CRM)

LVMH; Coral Gables (FL); On-site; USD 70,000 - 120,000; Full time

Job summary

Bvlgari seeks a Client Relationship Manager to join its Caribbean & Latin America regional office in Coral Gables, Florida. The role champions an omnichannel customer experience, recruiting new clients and growing existing ones while coaching retail teams to embed client development across stores.

The incumbent will leverage consumer insights, develop CRM strategies, and support local events and activations to ensure customers are valued at every touchpoint, aligning regional efforts with global

Qualifications

• 5–7 years of experience in Retail/Client Development.
• Willingness to travel extensively across the Caribbean, LATAM, Europe.
• Customer oriented with a collaborative mindset and coaching ability.
• Strong data interpretation and CRM program execution knowledge.

Responsibilities

• Manage client development strategy for Caribbean, Central & South American Retail & Franchise stores.
• Define client strategies aligned with commercial goals to maximize revenue and KPI achievement.
• Plan and implement client engagement campaigns to boost loyalty and repeat purchases.
• Build CRM competencies through training; conduct local activation events.
• Support stores in growing existing portfolios and acquiring new prospects.
• Monitor KPIs and ROI of campaigns, events, and clienteling programs.

Skills

Data analysis

CRM strategy

Communication

Tools

SAP CRM

Salesforce

Microsoft Dynamics

Power BI

Excel

Job description

Bvlgari seeks a Client Relationship Manager to join its Caribbean & Latin America regional office in Coral Gables, Florida. The role champions an omnichannel customer experience, recruiting new clients and growing existing ones while coaching retail teams to embed client development across stores.

The incumbent will leverage consumer insights, develop CRM strategies, and support local events and activations to ensure customers are valued at every touchpoint, aligning regional efforts with global