Client Relationships & CRM Lead - LATAM & Caribbean

Brobston Group; Coral Gables (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

BVLGARI seeks a Client Relationship Manager for its Caribbean & LATAM regional office in Coral Gables, Florida. The role champions a customer-centric omnichannel approach in its retail and franchise network, focusing on recruiting new clients and developing existing ones, while coaching store teams to strengthen client relationships.

The role involves leveraging consumer insights, creating CRM strategies, using CRM tools, and supporting local activations and events to ensure customers are

Qualifications

• Minimum 5-7 years of experience in Retail/Client Development.
• Ability to travel extensively across Caribbean, LATAM, and Europe.
• Customer oriented with strong communication skills.
• Fluency in English and Spanish.

Responsibilities

• Champion a customer-centric omnichannel approach across the retail and franchise network.
• Recruit new clients and develop existing client portfolios.
• Coach retail teams and instill a culture of client development in stores.
• Create CRM strategies and utilize CRM tools to support activations and events.

Skills

Project management

CRM systems

Power BI

Excel

Marketing

Analytics

Cross-functional teamwork

Tools

SAP CRM

Salesforce

Microsoft Dynamics

Job description

BVLGARI seeks a Client Relationship Manager for its Caribbean & LATAM regional office in Coral Gables, Florida. The role champions a customer-centric omnichannel approach in its retail and franchise network, focusing on recruiting new clients and developing existing ones, while coaching store teams to strengthen client relationships.

The role involves leveraging consumer insights, creating CRM strategies, using CRM tools, and supporting local activations and events to ensure customers are