Client Relationship Manager

Bulgari; Coral Gables (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

BVLGARI seeks a Client Relationship Manager for its Caribbean & LATAM regional office in Coral Gables, Florida. The role champions a customer-centric omnichannel approach in its retail and franchise network, focusing on recruiting new clients and developing existing ones, while coaching store teams to strengthen client relationships.

The role involves leveraging consumer insights, creating CRM strategies, using CRM tools, and supporting local activations and events to ensure customers are

Qualifications

• Minimum 5-7 years of experience in Retail/Client Development.
• Ability to travel extensively across Caribbean, LATAM, and Europe.
• Customer oriented with strong communication skills.
• Fluency in English and Spanish.

Responsibilities

• Champion a customer-centric omnichannel approach across the retail and franchise network.
• Recruit new clients and develop existing client portfolios.
• Coach retail teams and instill a culture of client development in stores.
• Create CRM strategies and utilize CRM tools to support activations and events.

Skills

Project management

CRM systems

Power BI

Excel

Marketing

Analytics

Cross-functional teamwork

Tools

SAP CRM

Salesforce

Microsoft Dynamics

Job description

Client Relationship Manager

Bvlgari seeks a Client Relationship Manager to join its Caribbean & Latin America regional office, in Coral Gables, Florida. The mission is to champion a customer-centric omnichannel approach in Bvlgari’s retail and franchise network by recruiting new clients and developing existing ones. The role is focused on coaching and supporting our retail teams to further develop their clients and instilling a culture of client development in our stores.

The Client Relationship Manager will do this by being actively present with the teams, leveraging key consumer insights, creating CRM strategies, utilizing the CRM tools and supporting local activations and events. The Client Relationship Manager will ensure customers are valued and engaged at every touchpoint, while aligning regional strategies with global objectives.

Becoming a BOLD Bvlgari team member means being part of an authentic, passionate work environment, while working for a world renowned CONTEMPORARY brand. Among our most imperative challenges is to recruit BRILLIANT, PASSIONATE, and INNOVATIVE people to join our team.

Technical Skills

• Project management.
• Knowledge of CRM systems (e.g., SAP CRM, Salesforce, Microsoft Dynamics).
• Proficiency in Power BI, and Excel.
• Marketing and communication tailored to stakeholder needs.
• Strong analytical and commercial skills to generate key consumer insights from database extractions and field information.

Key Requirements

• Minimum 5-7 years of experience in Retail/Client Development.
• Ability to travel extensively throughout the Caribbean, LATAM Region and Europe.
• Customer orientated.
• Team mindset and strong cross-functional partner.
• Training and coaching abilities.
• Analytical mindset.
• Emotional and business awareness.
• Innovation and creativity.
• Effective communication.
• Understanding of LATAM & Caribbean markets.
• Ability to relate to diverse client groups.
• Strong sense of ethics, responsibility, and alignment with the group’s values.
• Excellent regional networking skills.
• Fluency in English and Spanish.