Regional Claims Liaison — Multi-State & Cross-Training Pro

Performance Contracting, Inc. (PCI); Lenexa (KS); On-site; USD 66,000 - 101,000; Full time

Benefits offered by this job

Competitive pay

Incentive bonus plan

Employee stock ownership plan (ESOP)

401(k) retirement savings plan with 1:

Medical, prescription drug, dental, &視

Life insurance, AD&D, and disability

Employee assistance program (EAP)

Flexible paid time off policy and paid

Paid holidays

Job summary

Performance Contracting Group is seeking a Regional Claims Liaison in Lenexa, KS to diligently manage our internal Auto and General Liability claims process. You will coordinate with vendors, TPAs, and attorneys to drive timely, cost‑effective resolutions and maintain a paperless file in Origami RIS.

Key duties include communicating with branch operations, expanding vendor partnerships, cross‑training in other lines, and providing training to field teams while delivering excellent customer

Qualifications

• Minimum of 5 years of insurance experience in a fast‑paced environment supporting general liability claims.
• Multi-line commercial claims experience.
• Understanding of civil litigation process.
• Excellent communication skills.
• Proactive disposition.
• Customer Services skills.

Responsibilities

• Diligently manage all aspects of assigned claims from first report through claim closure.
• Frequent communication with branch operations and vendor partners to direct the investigation, resolution strategy, litigation management, reserving, etc.
• Build strong relationships with branch operations.
• Continually review, assess and expand vendor partner relationships to achieve best‑in‑class results.
• Willingness to cross train in other lines of coverage and multi‑state jurisdictions.
• Maintain a paperless claim file in Origami RIS with well documented claim notes.
• Provide in‑person and virtual training on best practices to branch and field operations.
• Clear and concise communication both verbal and written is necessary.
• Provide excellent customer service.

Skills

Communication skills

Customer service

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Performance Contracting Group is seeking a Regional Claims Liaison in Lenexa, KS to diligently manage our internal Auto and General Liability claims process. You will coordinate with vendors, TPAs, and attorneys to drive timely, cost‑effective resolutions and maintain a paperless file in Origami RIS.

Key duties include communicating with branch operations, expanding vendor partnerships, cross‑training in other lines, and providing training to field teams while delivering excellent customer