Regional Claims Liaison II

Performance Contracting, Inc. (PCI); Lenexa (KS); On-site; USD 66,000 - 101,000; Full time

Benefits offered by this job

Competitive pay

Incentive bonus plan

Employee stock ownership plan (ESOP)

401(k) retirement savings plan with 1:

Medical, prescription drug, dental, &視

Life insurance, AD&D, and disability

Employee assistance program (EAP)

Flexible paid time off policy and paid

Paid holidays

Job summary

Performance Contracting Group is seeking a Regional Claims Liaison in Lenexa, KS to diligently manage our internal Auto and General Liability claims process. You will coordinate with vendors, TPAs, and attorneys to drive timely, cost‑effective resolutions and maintain a paperless file in Origami RIS.

Key duties include communicating with branch operations, expanding vendor partnerships, cross‑training in other lines, and providing training to field teams while delivering excellent customer

Qualifications

• Minimum of 5 years of insurance experience in a fast‑paced environment supporting general liability claims.
• Multi-line commercial claims experience.
• Understanding of civil litigation process.
• Excellent communication skills.
• Proactive disposition.
• Customer Services skills.

Responsibilities

• Diligently manage all aspects of assigned claims from first report through claim closure.
• Frequent communication with branch operations and vendor partners to direct the investigation, resolution strategy, litigation management, reserving, etc.
• Build strong relationships with branch operations.
• Continually review, assess and expand vendor partner relationships to achieve best‑in‑class results.
• Willingness to cross train in other lines of coverage and multi‑state jurisdictions.
• Maintain a paperless claim file in Origami RIS with well documented claim notes.
• Provide in‑person and virtual training on best practices to branch and field operations.
• Clear and concise communication both verbal and written is necessary.
• Provide excellent customer service.

Skills

Communication skills

Customer service

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Company Overview

Performance Contracting Group is a national employee-owned specialty contractor that offers quality services and products to the commercial, industrial, and non-residential construction markets. We are committed to recruiting, developing, and advancing employees from a diversity of backgrounds and experiences, as well as supporting a culture of safety and inclusiveness that allows you to contribute to your fullest potential. We place high value on training and professional development, encouraging you to broaden and strengthen your unique skill sets so you can fully realize your potential.

Job Description

PCG is seeking an experienced Regional Claims Liaison for its corporate operations located in Lenexa, KS. The primary responsibility of the position will be to diligently manage our internal claims process for Auto and General Liability Claims. This includes holding our vendors, including third‑party claims administrators (TPA), attorneys, etc. accountable to achieve timely and cost‑effective resolutions. The Risk and Insurance Department at PCG is a closely integrated team that provides support to all aspects of our company including Operations, Finance, Legal, Human Resources, Fleet, Strategic Development and others. Cross‑training in the other disciplines within our team is critical. This individual will report directly to the Manager, Risk & Insurance Claims with duties to include:

• Diligently manage all aspects of assigned claims from first report through claim closure.
• Frequent communication with our branch operations and vendor partners to direct the investigation, resolution strategy, litigation management, reserving, etc.
• Build strong relationships with our branch operations.
• Continually review, assess and expand our vendor partner relationships to achieve best‑in‑class results.
• Willingness to cross train in other lines of coverage and multi‑state jurisdictions.
• Maintain a paperless claim file in the department online system (Origami Risk Management Information System) with well documented claim notes.
• Provide in‑person and virtual training on best practices to our branch and field operations.
• Clear and concise communication both verbal and written is necessary.
• Provide excellent customer service.

Salary range

$65,800-$101,000 annual salary plus a non‑guaranteed annualized bonus program.

Basic Requirements

• Minimum of 5 years of insurance experience in a fast‑paced environment supporting general liability claims.
• Multi-line commercial claims experience
• Understanding of civil litigation process
• Willingness to adapt and learn
• Multitasking ability
• Excellent communication skills
• Proactive disposition
• Customer Services skills
• Proficiency with Microsoft Office applications

Preferred Requirements

• Construction knowledge preferred
• Local to the KC metro area

Benefits

At Performance Contracting, our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.

In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer:

• Competitive pay
• Incentive bonus plan
• Employee stock ownership plan (ESOP)
• 401(k) retirement savings plan with match
• Medical, prescription drug, dental, and vision insurance plans with flexible spending account option
• Life insurance, AD&DD, and disability benefits
• Employee assistance program (EAP)
• Flexible paid time off policy and paid holidays

PCG provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

PCG is a background screening, drug‑free workplace. In accordance with the provisions of Tennessee Code Annotated (T.C.A.), Title 50, Chapter 9, PCG’s Drug‑Free Workplace Program includes drug and alcohol testing as part of the hiring process and throughout employment, as applicable.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Notice To Staffing Firms, Agencies And Employment Vendors

Performance Contracting Group and its affiliates will not accept unsolicited resumes from third party recruiters without a signed Fee Agreement in place AND a candidate has been submitted into our applicant tracking system (Dayforce). Vendor solicitation should be directed to the Corporate Recruitment Department directly; as such, firms that circumvent the required compliant process will be barred from submitting candidates. In the absence of a signed fee agreement AND proper resume submission, PCG does not recognize any claim on a candidate by a third party, will consider unsolicited resumes the property of the company and reserves the right to engage and hire those candidates without any financial responsibility to the third‑party vendor.

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