Regional Operations Manager, Claims

Liberty Mutual Fire Insurance Co.; Westborough (MA); Remote; USD 110,000 - 177,000; Full time

Job summary

Liberty Mutual Fire Insurance Co. is seeking a Regional Operations Manager, Claims to oversee and support a large Claims region.

The role involves planning, budgeting, staffing, quality control, regulatory compliance, financial management, and resource allocation to meet regional and corporate objectives. It also includes overseeing large claims and implementing guidelines to ensure high technical and service quality.

Qualifications

• Strong verbal/written communications, organization, interpersonal and negotiation skills.
• Ability to absorb and implement change, normally acquired through a bachelor’s degree or equivalent.
• Advanced insurance-related designations and supervisory/management experience preferred

Responsibilities

• Supports the Regional Claims Manager with planning, budgeting, staffing, quality control, regulatory compliance, and financial management
• Manages existing and new claims-related programs for the region ensuring staff comply with policies and participate in quality control initiatives and programs
• Gathers organizes and analyzes claims data to identify issues, trends and opportunities; presents findings and recommendations to senior management
• Develops and maintains relationships with state regulators by attending regulatory meetings and insurance department visits
• Participates in committees and ensures regional management is kept up-to-date on activities
• Handles special projects which may include in-depth research/analysis

Skills

Communication skills

Organization skills

Negotiation skills

Education

Bachelor's degree

Job description

Regional Operations Manager, Claims

• Job Locations: US-TX-Plano | US-Remote | US-GA-Suwanee | US-TX-Plano | US-IL-Hoffman Estates | US-MA-Westborough
• ID: 2026-262162
• Position Type: Full-Time
• Job Grade: 16
• Department: 102S-13858 Claims Operations
• Market: Global Risk Solutions
• Minimum Salary: USD $110,300.00/Yr.
• Maximum Salary: USD $176,800.00/Yr.
• Travel: 10%
• Recruiter: Kelli Huber

The Regional Operations Manager provides operational support to a large Claims region -- which may include planning, budgeting, staffing, quality control, regulatory compliance, financial management and resources allocation - to ensure regional, SBU and corporate objectives are met. Oversees large claims and implements claim handling guidelines and standards that consistently produce the highest possible technical and service quality.

Responsibilities

• Supports the Regional Claims Manager with planning, budgeting, staffing, quality control, regulatory compliance, and financial management
• Manages existing and new claims-related programs for the region ensures the staff complies with policies and procedures and participates in quality control initiatives and programs in region, including market conduct exams
• Gathers organizes and analyzes claims data in order to identify issues, trends and opportunities presents findings, options, and recommendations to senior management
• Develops and maintains relationships with state regulators by attending regulatory meetings, insurance department visits, and participation in industry group meetings
• Participates in various committees and ensures regional management is kept up-to-date on activities
• Handles special projects as assigned which may include in-depth research/analysis.

Preferred Experience

• In-depth knowledge of the principles of casualty insurance, coverage interpretation, claims adjustment procedures and the law that governs contracts, torts, insurance and the rules of civil procedure
• Demonstrated track record of effective verbal/written communications, organization, interpersonal and negotiation skills
• Ability to quickly absorb and implement change and normally acquired through a bachelor's degree or equivalent
• Minimum of 7 years of progressively more responsible related work experience as well as proven Claims management experience; preference for Mobility Claims related experience
• Advanced insurance related designations/CPCU and three to five years of supervisory or management experience preferred

***Please Note: This is a Grade 16/17 range posting- dependent on experience leveling***

Qualifications

• In-depth knowledge of the principles of casualty insurance, coverage interpretation, claims adjustment procedures and the law that governs contracts, torts, insurance and the rules of civil procedure
• Demonstrated track record of effective verbal/written communications, organization, interpersonal and negotiation skills along with the ability to quickly absorb and implement change and normally acquired through a bachelor's degree or equivalent, plus a minimum of 7 years of progressively more responsible related work experience as well as proven Claims management experience
• Advanced insurance related designations/CPCU and three to five years of supervisory or management experience preferred