Regional Branch Leadership & Sales Coach

Dollar Bank; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Dollar Bank seeks an Assistant Branch Manager to support sales and service goals across North Region branches. You will coach a sales and service team, drive a consultative approach, greet customers, schedule leads, and participate in outbound calls.

This role requires travel to North Hills, Richland, Wexford, Cranberry, Butler, Fox Chapel, and Natrona Heights. You will work with Branch Manager to develop staff, ensure compliance, and uphold risk, customer satisfaction, and profitability.

Qualifications

• Bachelor’s Degree with one year demonstrated track record of achieving sales goals.
• HS Diploma/GED with five years demonstrated track record of achieving sales goals.
• Retail Banking experience preferred.
• One year of managerial or supervisory experience is required.
• Ability to travel as needed for training.
• A valid driver’s license and access to a reliable vehicle is required.
• Background checks as required by OCC.

Responsibilities

• Lead the branch’s development of new customer relationships by greeting customers in the branch, scheduling appointments with leads, and conducting outbound calling efforts.
• Assume a leadership role while motivating and holding team members accountable, assist Branch Manager in evaluating team member performance.
• Assist the team in all areas of branch operations including branch audits, security, and scheduling.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Skills

Managerial experience

Retail banking experience

Travel readiness

Education

Bachelor's Degree

HS Diploma/GED

Job description

Dollar Bank seeks an Assistant Branch Manager to support sales and service goals across North Region branches. You will coach a sales and service team, drive a consultative approach, greet customers, schedule leads, and participate in outbound calls.

This role requires travel to North Hills, Richland, Wexford, Cranberry, Butler, Fox Chapel, and Natrona Heights. You will work with Branch Manager to develop staff, ensure compliance, and uphold risk, customer satisfaction, and profitability.