Branch Sales & Service Leader — Retail Banking

F.N.B. Corporation; Pittsburgh (Allegheny County); On-site; USD 52,000 - 68,000; Full time

Job summary

F.N.B. Corporation in Pittsburgh, PA is seeking an Assistant Branch Manager to lead the retail sales team, manage customer referrals, and ensure banking services are delivered professionally.

You will coach staff, handle daily branch operations, and uphold risk and compliance standards while building customer relationships and meeting sales goals. This role emphasizes customer service excellence, team coaching, and operational oversight within a branch environment, with opportunities to advance

Qualifications

• High School diploma or GED required.
• 2 years related experience.
• Knowledge of banking policies and consumer products and services.
• Excellent customer service and sales mindset.
• Ability to manage referrals and convert to sales.

Responsibilities

• Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs.
• Using FNB approved branch technology, input and maintain data quality for referrals, customers, and applicants.
• Assists with the management of daily sales activity through branch staff coaching, pre-shift sales huddles, and monitoring sales results.
• Coordinates and completes the operational duties by scheduling work, directing staff, monitoring workflow, and handling vault cash.
• Performs other related duties and projects as assigned.
• All employees must manage risk per F.N.B. Corporation’s risk management program.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Detail oriented

PC proficiency

MS Word

MS Excel

MS PowerPoint

Sales experience

Education

High School or GED

Tools

Banking software

Job description

F.N.B. Corporation in Pittsburgh, PA is seeking an Assistant Branch Manager to lead the retail sales team, manage customer referrals, and ensure banking services are delivered professionally.

You will coach staff, handle daily branch operations, and uphold risk and compliance standards while building customer relationships and meeting sales goals. This role emphasizes customer service excellence, team coaching, and operational oversight within a branch environment, with opportunities to advance