Regional Biometrics Enrollment Agent

IDEMIA Public Security; Trenton (NJ); On-site; USD 25,000 - 33,000; Full time

Job summary

IDEMIA Public Security's Enrollment Agent position at IdentoGO locations involves providing high-quality customer service while utilizing biometric technology to capture fingerprints and verify identities. You will interact with customers daily in a security-conscious environment and contribute to accurate data capture and processing.

The role emphasizes strict adherence to privacy, security policies, and efficient processing, with opportunities to grow in a fast-paced, client-facing setting

Qualifications

• Customer-focused service approach with attention to details.
• Proficiency with basic computer hardware and software.
• Ability to verify identities and handle sensitive information.
• Experience with data entry and document handling.
• Willingness to travel regionally and work odd hours if required.

Responsibilities

• Provide superior customer service to internal and external customers.
• Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software.
• Verify customer identity and scan required documents into database system.
• Complete biometric and data capture processes to meet accuracy standards.
• Track processing time and ensure applicants are processed in order.
• Adhere to security and confidentiality policies for applicant information.

Skills

Customer service

Technology literacy

Clerical duties

Performance monitoring

Ethics and integrity

Education

High school diploma

Tools

Microsoft Office Suite

Job description

IDEMIA Public Security's Enrollment Agent position at IdentoGO locations involves providing high-quality customer service while utilizing biometric technology to capture fingerprints and verify identities. You will interact with customers daily in a security-conscious environment and contribute to accurate data capture and processing.

The role emphasizes strict adherence to privacy, security policies, and efficient processing, with opportunities to grow in a fast-paced, client-facing setting