Regional Banker /Teller

PNC; Jacksonville (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Regional Banker/Teller to join their dynamic team in Jacksonville. In this full-time role, you'll be at the forefront of customer engagement, driving proactive sales and enhancing client loyalty through exceptional service. Your contributions will directly impact financial wellbeing, as you leverage banking products and technology to meet customer needs. This role offers the opportunity to work in a collaborative environment where your efforts will help shape the future of customer relationships and drive the success of the organization.

Benefits

Health Coverage

Life Insurance

Disability Protection

401(k) Matching

Paid Time Off

Qualifications

• 1+ years of experience in banking or customer service roles.
• Ability to manage risk and adhere to policies effectively.

Responsibilities

• Engage in proactive sales and customer service activities.
• Drive customer loyalty through differentiated experiences.

Skills

Customer Focus

Managing Risk

Banking Products

Digital Awareness

Communication

Problem Solving

Proactive Sales

Customer Needs Understanding

Education

1+ years of related experience

Job description

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a full-time Regional Banker/Teller member, you will engage in proactive sales and customer service activities including teller transactions, selling bank products and developing referral opportunities. You will be part of the Regional Resource Team, based in Jacksonville Skinner, to support multiple branches in PNC's West Central Florida Retail Market.

Job Profile

Manage the customer experience by identifying opportunities to improve financial wellbeing and create loyalty while increasing share of wallet. Participate in proactive sales and service activities, identify referral opportunities, and collaborate with ecosystem partners to grow customer’s share of wallet. Position PNC solutions to drive revenue and loyalty.

Job Description

• Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and lobby engagement, to elevate client loyalty.
• Deliver comprehensive PNC conversations to identify appropriate solutions, leveraging ecosystem partnerships to acquire, expand, and retain relationships.
• Create customer loyalty and grow share of wallet through differentiated customer experiences, lobby engagement activities, and educating customers on managing financial transactions with technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and resolve customer issues effectively, driving loyalty.
• Manage risk by adhering to policies and procedures, demonstrating sound judgment, and ensuring efficient, accurate branch operations.

Qualifications

Successful candidates should demonstrate relevant knowledge, skills, and experience. Typically, roles require 1+ years of related experience, with no specific degree required. In lieu of a degree, a combination of education, certifications, and experience may be considered.

Skills and Competencies

• Customer Focus, Managing Risk, Banking Products, Digital Awareness, Communication, Problem Solving, Proactive Sales, Customer Needs Understanding

Benefits

PNC offers comprehensive benefits including health coverage, life insurance, disability protection, 401(k) matching, paid time off, and more. For full details, visit Your PNC Total Rewards.

Additional Information

Applicants will be subject to background checks as per regulations. PNC is committed to an inclusive workplace and provides accommodations during the application process. We are an equal opportunity employer.