Regional Banker/Teller

PNC Investments; Columbia (MD); On-site; USD 40,000 - 53,000; Full time

Job summary

Join a leading financial institution as a Regional Banker/Teller, where you will enhance customer loyalty and drive sales. This role focuses on managing customer experiences and providing tailored banking solutions. You will engage proactively with clients to foster relationships and ensure their financial wellbeing. If you have a passion for customer service and banking, this position offers a great opportunity for growth and development within a supportive team environment.

Benefits

Health Coverage

Retirement Plans

Paid Time Off

Qualifications

• Typically requires 1+ years of related experience or product knowledge.
• High school diploma or equivalent is sufficient; a degree is not required.

Responsibilities

• Manage customer experience and drive loyalty through proactive sales.
• Conduct sales conversations and deliver suitable PNC solutions.
• Educate customers on managing transactions using technology.

Skills

Customer Service

Proactive Sales

Effective Communication

Problem Solving

Client Loyalty

Education

High School Diploma

Job description

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We foster an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company's success. As a Regional Banker/Teller within PNC's Retail Banking organization, you will be based in the Central, MD Region.

Job Description

1. Manage the customer experience by identifying opportunities to improve financial wellbeing and create loyalty while increasing share of wallet. Engage in proactive sales and service activities, and collaborate with ecosystem partners to grow customer relationships. Position PNC solutions to drive revenue and loyalty.
2. Conduct proactive sales conversations through various interactions, including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement, to elevate client loyalty. Deliver comprehensive PNC conversations to identify suitable solutions and leverage partnerships for relationship growth.
3. Create customer loyalty and expand share of wallet through differentiated service. Perform lobby activities to connect with customers and educate them on managing transactions using technology and resources.
4. Apply product and procedural knowledge to resolve customer issues effectively, enhancing loyalty.
5. Manage risk by adhering to policies and demonstrating sound judgment. Ensure efficient and accurate completion of teller and branch operations.

Employee Expectations

• Customer Focused: Prioritize customer needs and satisfaction in all decisions, creating tailored solutions.
• Managing Risk: Assess and manage risks in line with PNC's Enterprise Risk Management Framework.

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Qualifications

Preferred Skills

Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Core Competencies

Banking Products, Digital Awareness, Effective Communication, Managing Multiple Priorities, Problem Solving, Retail Lending, Selling, Understanding Customer Needs

Work Experience

Typically requires 1+ years of related experience or product knowledge. High school diploma or equivalent is sufficient; a degree is not required.

Education

No Degree required

Certifications & Licenses

No required certifications or licenses, but background checks are mandatory.

Pay Range & Benefits

Base salary: $40,040 - $52,250, incentive eligible. Benefits include health coverage, retirement plans, paid time off, and more. Details at Your PNC Total Rewards.

Additional Information

Application window typically open for two days from 04/29/2025. For accommodations, contact [e-mail] or call 877-968-7762. PNC is an equal opportunity employer. For privacy info, see the California Consumer Privacy Act Notice.