Regional Banker/Teller

PNC; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading financial institution as a Regional Banker/Teller in Philadelphia, where you will engage in proactive sales and customer service activities. This full-time role focuses on enhancing customer loyalty and financial wellbeing through effective banking solutions. You will manage customer interactions, drive sales, and ensure compliance with policies, all while contributing to a diverse and inclusive workplace culture.

Benefits

Health Coverage

Insurance

401(k)

Paid Time Off

Qualifications

• 1+ years of related experience required.

Responsibilities

• Manage customer experience and identify financial wellbeing opportunities.
• Drive proactive sales conversations and deliver comprehensive PNC solutions.
• Educate customers on managing financial transactions.

Skills

Customer Focused

Managing Risk

Job description

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a full-time Branch Sales and Service Regional Resource team (RRT) member, you will engage in proactive sales and customer service activities including teller transactions, selling bank products and developing referral opportunities.

Job Profile

As a Regional Banker/Teller, you will support multiple branches in PNC's Center City Philadelphia Retail Market, based in Philadelphia, PA.

Job Description

1. Manage the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. Participate in proactive sales and service activities and identify referral opportunities. Collaborate with ecosystem partners to grow customer's share of wallet. Position PNC solutions to drive new revenue and customer loyalty.
2. Drive proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and lobby engagement to elevate client loyalty. Deliver comprehensive PNC conversations to identify appropriate solutions. Leverage ecosystem partnerships to acquire, expand and retain relationships.
3. Create customer loyalty and grow share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on managing financial transactions using technology, tools, and resources.
4. Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive loyalty.
5. Manage risk by adhering to policies and procedures, demonstrating sound judgment within established limits. Ensure teller and branch operations are completed accurately and efficiently.

Employee Expectations

• Customer Focused: Knowledgeable of practices that align customer needs and satisfaction as primary considerations in all decisions, creating customized solutions.
• Managing Risk: Assess and manage risks to support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates should demonstrate relevant skills, experience, and knowledge. Typically, 1+ years of related experience is required. No degree or specific certifications are necessary.

Benefits

PNC offers comprehensive benefits including health coverage, insurance, 401(k), paid time off, and more. For details, visit Your PNC Total Rewards.

Additional Information

Applicants requiring accommodations should contact [e-mail] or call 877-968-7762. PNC is an equal opportunity employer and fosters an inclusive workplace.