Regional Account Manager – Auto Digital Solutions

CarNow; Round Rock (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

CarNow is seeking an Account Manager in Round Rock, TX to manage a dealer book and drive retention through consultative approaches. You will lead onboarding, training, and ongoing support, ensuring ROI and high user engagement with the CarNow platform.

The role requires strong communication skills, digital retailing knowledge, and the ability to travel up to 75% of the time to cover assigned dealers. CRM and LMS participation are expected.

Qualifications

• Excellent communication and presentation skills.
• Strong understanding of chat and digital retailing technologies.
• Ability to work independently and collaboratively within a team.
• Results-oriented with a focus on meeting and exceeding sales targets.

Responsibilities

• Provides in-person account management to 75–120 dealer accounts.
• Attends onboarding and pre-launch calls with Implementation team.
• Conducts pre-live audits using HubSpot playbook.
• Schedules and hosts in-person launch meetings and training sessions.
• Performs refresh training for dealer personnel.
• Achieves monthly retention goals through customer satisfaction and loyalty.
• Follows churn process and documents saves in HubSpot within 24 business hours.
• Delivers 90-day account reviews with KPI metrics and ROI discussions.
• Performs backend configuration updates and provides technical support to dealers.
• Collaborates with sales on new deals and upsell opportunities.
• Logs all communications in CarNow CRM (HubSpot).
• Completes LMS courses timely and reviews KPI dashboards regularly.

Skills

Communication

Presentation

Digital retailing tech

Team collaboration

Sales targeting

Education

High School Diploma

Tools

HubSpot CRM

Job description

CarNow is seeking an Account Manager in Round Rock, TX to manage a dealer book and drive retention through consultative approaches. You will lead onboarding, training, and ongoing support, ensuring ROI and high user engagement with the CarNow platform.

The role requires strong communication skills, digital retailing knowledge, and the ability to travel up to 75% of the time to cover assigned dealers. CRM and LMS participation are expected.