Regional Admissions & Intake Clinician

Oceans Healthcare, L.L.C.; Reading (Berks County); On-site; USD 34,000 - 48,000; Full time

Job summary

Haven Behavioral Healthcare, part of Oceans Healthcare, seeks a Regional Intake Clinician to support admissions and patient access across three facilities. The role involves managing referrals, phone-based assessments, and coordinating admissions with clinical teams.

Strong customer service, multitasking, and communication are essential in a fast-paced setting. This position may require onsite reporting to designated facilities within the region within three hours of notification, depending on

Qualifications

• Provides strong customer service in a fast-paced environment.
• Manages inbound referrals and intake screenings.
• Coordinates admissions and transfers across facilities.

Responsibilities

• Respond to inbound referrals via phone or fax promptly.
• Process admission requests from referrals and community.
• Review packets for facility criteria and capacity.
• Know admission/exclusion criteria for assigned facilities.
• Conduct phone assessments and intake screenings.
• Verify insurance benefits and authorizations.
• Document calls/referrals in EMR.
• Pre-admit patients in hospital billing system.
• Collaborate with staff to refer appropriately.
• Coordinate admissions with other hospitals and providers.
• Communicate projected admissions to facility staff.
• Comply with policies and maintain service quality.
• Handle additional duties as assigned.

Skills

Customer service

Multitasking

Communication skills

Phone assessments

Tools

EMR system

Job description

Haven Behavioral Healthcare, part of Oceans Healthcare, seeks a Regional Intake Clinician to support admissions and patient access across three facilities. The role involves managing referrals, phone-based assessments, and coordinating admissions with clinical teams.

Strong customer service, multitasking, and communication are essential in a fast-paced setting. This position may require onsite reporting to designated facilities within the region within three hours of notification, depending on