Regional Account Manager — Travel & Growth

The 20; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Certification reimbursement

Advancement opportunities

Collaborative culture

Job summary

The 20 LLC is a nationwide MSP that seeks an Account Manager to own client relationships across Phoenix, AZ and national accounts as needed. You will drive adoption, manage contracts, and coordinate with sales, training, onboarding and technical teams to meet quotas and deliver exceptional service.

Travel to client sites quarterly and for trade shows/events is required. You will build lasting relationships, present solutions, and gather market feedback to inform strategy and growth.

Qualifications

• Experience managing multiple clients across regions.
• Ability to communicate and influence stakeholders including executives.
• Proficient with CRM software and MS Office.

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Accountable for driving client retention through effective relationship management and service excellence
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts
• Ensure timely and successful delivery of solutions according to customer needs
• Communicate progress of initiatives to internal management
• Assess and provide solutions for current and future customer concerns regarding adoption and/or use of products and services
• Forecast and track key account metrics (growth, sales, retention)
• Prepare reports on account status, monitor multiple technology solutions
• Collaborate with sales, training, onboarding, and technical teams to grow opportunities within territory
• Gather competitive intelligence and report findings to leadership
• Assist customers with go-to-market strategy and quarterly business reviews
• Act as secondary contact for designated accounts, supporting coverage and uninterrupted support
• Travel for trade shows, customer visits, and conferences

Skills

Account management

Relationship building

Communication

Presentation

Negotiation

Client engagement

Education

BA/BS in Business Administration, Communications, Sales or related field

Tools

Salesforce

Zoho CRM

HubSpot

Job description

The 20 LLC is a nationwide MSP that seeks an Account Manager to own client relationships across Phoenix, AZ and national accounts as needed. You will drive adoption, manage contracts, and coordinate with sales, training, onboarding and technical teams to meet quotas and deliver exceptional service.

Travel to client sites quarterly and for trade shows/events is required. You will build lasting relationships, present solutions, and gather market feedback to inform strategy and growth.