Regional MSP Account Manager — Growth & Retention

The 20; Ohio; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) match up to 4%

Certification reimbursement

Job summary

The 20 is seeking an energetic Account Manager to lead client relationships across Ohio and Pennsylvania. You will own the client lifecycle, drive adoption of our MSP solutions, and collaborate with sales, training, onboarding, and technical teams to meet quotas and keep customers engaged.

You should excel at communication, negotiation, and presenting solutions at all levels, including C-level. Travel to client sites quarterly is expected within the service territory.

Qualifications

• Proven ability to communicate, present and influence stakeholders at all levels.
• Experience maintaining relationships nationally over many clients.
• Experience delivering client-focused solutions to customer needs.

Responsibilities

• Lead point of contact for all account management matters.
• Build and maintain strong, long-lasting client relationships.
• Drive client retention through effective relationship management and service excellence.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts.
• Ensure timely and successful delivery of solutions per customer needs.
• Communicate progress of monthly/quarterly initiatives to management.
• Forecast and track key account metrics.
• Prepare reports on account status and monitor multiple technology solutions.
• Collaborate with sales, training, onboarding, and technical teams to grow opportunities.
• Travel to client sites as required.

Skills

Communication

Negotiation

Presentation

Relationship management

Attention to detail

Sales experience

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Zoho CRM

MS Office

Job description

The 20 is seeking an energetic Account Manager to lead client relationships across Ohio and Pennsylvania. You will own the client lifecycle, drive adoption of our MSP solutions, and collaborate with sales, training, onboarding, and technical teams to meet quotas and keep customers engaged.

You should excel at communication, negotiation, and presenting solutions at all levels, including C-level. Travel to client sites quarterly is expected within the service territory.