Regional Account Manager

Dlrdmv; Wisconsin; Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Life insurance

Medical insurance

Dental insurance

Vision insurance

More benefits

Job summary

DLRdmv seeks a Regional Account Manager to own client onboarding, provide on-site and remote support, and guide the implementation of our Title & Registration solutions. You will manage the onboarding lifecycle across client accounts and train dealership personnel to maximize adoption.

Travel is required, up to 75% in-state, with a combination of in-person and remote interactions. Strong CRM/BI tooling experience and a proven SaaS account-management track record are essential to succeed.

Qualifications

• Excellent time-management in autonomous environment.
• Dynamic social skillset.
• Proven track record of account management in SaaS/Software.
• Highly organized, self-starting, team player.
• DMV or Automotive industry experience (preferred).
• Ability to navigate and utilize Salesforce.com (preferred).

Responsibilities

• Manage onboarding process with clients.
• Provide ongoing training to dealership personnel beyond initial program installation.
• Interact on-site and remotely with dealership staff to troubleshoot and resolve issues.
• Leverage CRM & Business Intelligence management tools to analyze data and automate processes.
• Deliver on client satisfaction goals and targets.
• Develop trust relationships with clients.

Skills

Account management

SaaS sales

Salesforce

Time management

Interpersonal skills

Automotive experience

Tools

Salesforce

Job description

The RegionalAccount Manager(RAM)willberesponsible formaintainingthe relationship andprovidingon-site & remotecustomer servicetothecompany’s clients. RAMsare responsible forleading the operations process of Client onboarding by overseeing all aspects of theimplementationof the company’sproducts/serviceswithinclientaccounts. RAMsalsoprovide ongoingClient Support/training throughout the ongoing client relationship lifecycle.Travel isrequired, mostly in-state, at approximately 75%.

What you'll do

• Manage and oversee all aspects of the company’s onboarding process with clients
• Provide ongoing training to dealership personnel beyond initial program installation
• Interact on-site and remotely with dealership staff to troubleshoot and diagnose any issues and provide the appropriate resolution
• Leverage CRM & Business Intelligence management tools to analyze data and automate processes
• Deliver on client satisfaction goals and targets
• Develop trust relationships with clients

Qualifications

• Excellent Time-Management Skills in an autonomous environment
• Dynamic Social Skillset
• Proven Track Record of Account Management in SaaS/Software
• Highly-Organized, Self-Starting, Team Player
• DMV or Automotive Industry Experience (preferred)
• Ability to navigate and utilize SalesForce.com (preferred)

DLRdmv offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, and more.

• life
• medical
• dental
• vision
• more

DLRdmv is an EEO Employer. We sincerely appreciate your interest and will carefully evaluate your qualifications for employment. Be assured your opportunity for employment with our company will be based only on your merit without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other factor unrelated to job requirements.

About DLRdmv

DLRdmv creates and deploys innovating Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. DLRdmv offers an exciting, entrepreneurial work environment for individuals interested in being part of a growing company that is fully committed to serving its customers. Our mission is to provide best-in‑class products and services to our clientele and earn their business every day.