Refugee Services Case Manager & Advocate

Lutheran Family Services Rocky Mountains; Denver (CO); On-site; USD 42,000 - 62,000; Full time

Job summary

Lutheran Family Services Rocky Mountains is seeking a dedicated Case Manager to support refugees and asylees in stabilization, self-sufficiency, and long‑term integration. You will coordinate services, manage case files, and advocate for clients in collaboration with a multidisciplinary team.

Responsibilities include crisis intervention, referrals, and documentation, with a focus on culturally responsive care and compliance with standards.

Qualifications

• Provide case management: Familiarity with assessment, care planning, facilitation, coordination, and advocacy for support on behalf of and in collaboration with individuals or families.
• Coordinate services: Knowledge of currently available community resources, services, and supports, and ability to connect individuals or families to appropriate resources to meet their needs through referral, application, or enrollment assistance.
• Deliver services within diverse cultural communities: Skills and sensitivity in working with individuals and families from a variety of ethnic and cultural backgrounds.
• Apply Person-Centered Care: Treats individuals as partners in planning, developing and accessing care to ensure services are appropriate to their needs. Puts clients and their caregivers at the heart of all decisions.
• Meet standards of practice: Familiarity with or ability to follow practice standards, including applicable local, state and federal regulations and guidance, and contractual requirements.
• Provide crisis intervention: Experience with crisis management, problem solving, and mediation best practices.
• Communicate professionally: Ability to communicate professionally and cooperate with colleagues, other professionals, community partners, and other individuals involved in the care and coordination of services.
• Manage case file compliance: Maintain organized, up‑to‑date physical case files and digital records in accordance with program, agency, and funder requirements.
• Ensure data accuracy and integrity: Consistently enter, update, and review client data in online systems to ensure records are complete, accurate, and audit ready.
• Meet documentation timelines: Complete all required documentation within established deadlines, balancing client services with timely data entry, quality and attention to detail.

Responsibilities

• Coordinates with pre‑arrival team to prepare for new arrivals and ensure housing is available.
• Greets clients at the airport, transports to housing, conducts intake and assessment and initiates service plans.
• Serves as an advocate and resource for clients and provides equal treatment to all client groups in accordance with the agency's commitment to the dignity of all persons.
• Works collaboratively with other members of the team to assist clients with applications for public benefits, enrolling children in school, obtaining identity documents, and other services and referrals, as needed.
• Conducts individual and group education and coaching on important life skills including but not limited to accessing transportation, budgeting, and managing household finances.
• Maintains ongoing communication with clients to assess client progress and provide support as needed throughout the life of the case.
• Maintains client case notes and documents all client services in a timely and accurate manner, maintaining high quality case file documentation.

Job description

Lutheran Family Services Rocky Mountains is seeking a dedicated Case Manager to support refugees and asylees in stabilization, self-sufficiency, and long‑term integration. You will coordinate services, manage case files, and advocate for clients in collaboration with a multidisciplinary team.

Responsibilities include crisis intervention, referrals, and documentation, with a focus on culturally responsive care and compliance with standards.