Case Manager - Refugee

Lutheran Family Services Rocky Mountains; Denver (CO); On-site; USD 42,000 - 62,000; Full time

Job summary

Lutheran Family Services Rocky Mountains is seeking a dedicated Case Manager to support refugees and asylees in stabilization, self-sufficiency, and long‑term integration. You will coordinate services, manage case files, and advocate for clients in collaboration with a multidisciplinary team.

Responsibilities include crisis intervention, referrals, and documentation, with a focus on culturally responsive care and compliance with standards.

Qualifications

• Provide case management: Familiarity with assessment, care planning, facilitation, coordination, and advocacy for support on behalf of and in collaboration with individuals or families.
• Coordinate services: Knowledge of currently available community resources, services, and supports, and ability to connect individuals or families to appropriate resources to meet their needs through referral, application, or enrollment assistance.
• Deliver services within diverse cultural communities: Skills and sensitivity in working with individuals and families from a variety of ethnic and cultural backgrounds.
• Apply Person-Centered Care: Treats individuals as partners in planning, developing and accessing care to ensure services are appropriate to their needs. Puts clients and their caregivers at the heart of all decisions.
• Meet standards of practice: Familiarity with or ability to follow practice standards, including applicable local, state and federal regulations and guidance, and contractual requirements.
• Provide crisis intervention: Experience with crisis management, problem solving, and mediation best practices.
• Communicate professionally: Ability to communicate professionally and cooperate with colleagues, other professionals, community partners, and other individuals involved in the care and coordination of services.
• Manage case file compliance: Maintain organized, up‑to‑date physical case files and digital records in accordance with program, agency, and funder requirements.
• Ensure data accuracy and integrity: Consistently enter, update, and review client data in online systems to ensure records are complete, accurate, and audit ready.
• Meet documentation timelines: Complete all required documentation within established deadlines, balancing client services with timely data entry, quality and attention to detail.

Responsibilities

• Coordinates with pre‑arrival team to prepare for new arrivals and ensure housing is available.
• Greets clients at the airport, transports to housing, conducts intake and assessment and initiates service plans.
• Serves as an advocate and resource for clients and provides equal treatment to all client groups in accordance with the agency's commitment to the dignity of all persons.
• Works collaboratively with other members of the team to assist clients with applications for public benefits, enrolling children in school, obtaining identity documents, and other services and referrals, as needed.
• Conducts individual and group education and coaching on important life skills including but not limited to accessing transportation, budgeting, and managing household finances.
• Maintains ongoing communication with clients to assess client progress and provide support as needed throughout the life of the case.
• Maintains client case notes and documents all client services in a timely and accurate manner, maintaining high quality case file documentation.

Job description

COMPANY OVERVIEW

Lutheran Family Services Rocky Mountains is a nonprofit, human services agency where you have the opportunity to provide support to children and families across the Rocky Mountain region. We are passionate about what we do and dream of inspiring community through our commitment and mission. We are a welcoming agency that believes that ALL people from the newborn to the elderly are valued members of our communities. If you want to make a difference where you live while serving alongside other amazing professionals, Lutheran Family Services Rocky Mountains invites you to apply.

DEPARTMENT OVERVIEW

The Refugee & Asylee programs at LFSRM help people uprooted by persecution and violence work towards self-sufficiency through essential resettlement services including case management, employment, housing, school registration, cultural orientation, and referrals to internal and external services for English language acquisition, health and mental health needs, employment, and economic development. LFSRM works with national and local organizations to provide the services and resources needed for newly arrived Refugees to achieve rapid self-sufficiency, integrate into their new communities, and thrive.

JOB SUMMARY & RESPONSIBILITIES

The Case Manager coordinates with other members of the team to assist clients with stabilization, promote self-sufficiency, and facilitate long‑term integration. Through case management and resource referral, this position helps clients who have been impacted by complex traumatic experiences meet immediate basic needs and achieve short- and long‑term goals. Services are delivered in a culturally responsive manner and often in another language.

REQUIRED COMPETENCIES

Occupational Competencies

• Provide case management: Familiarity with assessment, care planning, facilitation, coordination, and advocacy for support on behalf of and in collaboration with individuals or families.

• Coordinate services: Knowledge of currently available community resources, services, and supports, and ability to connect individuals or families to appropriate resources to meet their needs through referral, application, or enrollment assistance.

• Deliver services within diverse cultural communities: Skills and sensitivity in working with individuals and families from a variety of ethnic and cultural backgrounds.

• Apply Person-Centered Care: Treats individuals as partners in planning, developing and accessing care to ensure services are appropriate to their needs. Puts clients and their caregivers at the heart of all decisions.

• Meet standards of practice: Familiarity with or ability to follow practice standards, including applicable local, state and federal regulations and guidance, and contractual requirements.

• Provide crisis intervention: Experience with crisis management, problem solving, and mediation best practices.

• Communicate professionally: Ability to communicate professionally and cooperate with colleagues, other professionals, community partners, and other individuals involved in the care and coordination of services.

• Manage case file compliance: Maintain organized, up‑to‑date physical case files and digital records in accordance with program, agency, and funder requirements.

• Ensure data accuracy and integrity: Consistently enter, update, and review client data in online systems to ensure records are complete, accurate, and audit ready.

• Meet documentation timelines: Complete all required documentation within established deadlines, balancing client services with timely data entry, quality and attention to detail.

Foundational Competencies

• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Social Perceptiveness: Being aware of others' reactions and attempting to understand the personal and cultural reasons for their reactions.
• Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

EXAMPLE ACTIVITIES

• Coordinates with pre‑arrival team to prepare for new arrivals and ensure housing is available.
• Greets clients at the airport, transports to housing, conducts intake and assessment and initiates service plans.
• Serves as an advocate and resource for clients and provides equal treatment to all client groups in accordance with the agency's commitment to the dignity of all persons.
• Works collaboratively with other members of the team to assist clients with applications for public benefits, enrolling children in school, obtaining identity documents, and other services and referrals, as needed.
• Conducts individual and group education and coaching on important life skills including but not limited to accessing transportation, budgeting, and managing household finances.
• Maintains ongoing communication with clients to assess client progress and provide support as needed throughout the life of the case.
• Maintains client case notes and documents all client services in a timely and accurate manner, maintaining high quality case file documentation.

TRANSPORTATION

Must maintain a valid driver's license and carry personal auto liability insurance at the level of $100,000/300,000/100,000.

• Frequent regional travel. Required to transport clients in personal vehicle.
• Travel to conduct assigned airport pickups, home visits, or other tasks outside of standard business hours, including evenings, is required.

REQUIRED CERTIFICATIONS

• Associates degree OR two (2) years of experience in a related field such as social work, human services, humanitarian, mental health, or other related field. Equivalent combination of education and experience accepted.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.