Refugee Health Benefits & Case Manager

International Institute of St. Louis; Springfield (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

The International Institute is seeking a Refugee Medical Assistance Benefit Coordinator to support eligible refugees in enrolling in Refugee Medical Assistance (RMA) insurance and accessing healthcare services. This role blends client-focused case management with program administration and requires attention to detail and strong communication.

You will work with clients, healthcare providers, community partners, and internal teams to ensure timely medical care during the transition period and to

Qualifications

• High School Diploma or GED.
• Strong organizational and administrative skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to manage multiple priorities while meeting deadlines.
• Exceptional written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Commitment to serving culturally diverse populations.

Responsibilities

• Complete RMA intake and enrollment activities accurately and within required timelines.
• Enroll eligible clients in the appropriate systems and maintain program compliance.
• Ensure all required eligibility documentation is collected, organized, and retained.
• Maintain accurate client records, case notes, and supporting documentation.
• Prepare and submit enrollment information and required reports according to grant and program deadlines.
• Monitor client status updates and report changes such as address updates or relocations.
• Collaborate with agency leadership, funders, and program partners to support reporting requirements.
• Participate in agency, community, and grant-related meetings as assigned.
• Build and maintain relationships with medical, behavioral health, dental, pharmacy, and specialty care providers.
• Maintain an up-to-date directory of healthcare resources and referral options.
• Coordinate with resettlement staff, healthcare providers, community organizations, and program administrators.
• Connect clients to long-term healthcare options such as Medicaid, Marketplace plans, safety-net providers, and charity care programs when appropriate.
• Advocate for client needs and support effective communication between providers and clients.
• Participate in organizational meetings, trainings, and community events.
• Support departmental initiatives and special projects.
• Contribute to a collaborative team environment.
• Perform other duties as assigned to support organizational success.

Skills

Multitasking

Communication

Organizational skills

Confidentiality

Customer service

Cultural sensitivity

Problem solving

Attention to detail

Adaptability

Initiative

Education

High School Diploma or GED

Bachelor's degree or equivalent

Tools

Word

Excel

Outlook

Microsoft Office

Job description

The International Institute is seeking a Refugee Medical Assistance Benefit Coordinator to support eligible refugees in enrolling in Refugee Medical Assistance (RMA) insurance and accessing healthcare services. This role blends client-focused case management with program administration and requires attention to detail and strong communication.

You will work with clients, healthcare providers, community partners, and internal teams to ensure timely medical care during the transition period and to