RMA Benefit Coordinator

International Institute of St. Louis; Springfield (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

The International Institute is seeking a Refugee Medical Assistance Benefit Coordinator to support eligible refugees in enrolling in Refugee Medical Assistance (RMA) insurance and accessing healthcare services. This role blends client-focused case management with program administration and requires attention to detail and strong communication.

You will work with clients, healthcare providers, community partners, and internal teams to ensure timely medical care during the transition period and to

Qualifications

• High School Diploma or GED.
• Strong organizational and administrative skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to manage multiple priorities while meeting deadlines.
• Exceptional written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Commitment to serving culturally diverse populations.

Responsibilities

• Complete RMA intake and enrollment activities accurately and within required timelines.
• Enroll eligible clients in the appropriate systems and maintain program compliance.
• Ensure all required eligibility documentation is collected, organized, and retained.
• Maintain accurate client records, case notes, and supporting documentation.
• Prepare and submit enrollment information and required reports according to grant and program deadlines.
• Monitor client status updates and report changes such as address updates or relocations.
• Collaborate with agency leadership, funders, and program partners to support reporting requirements.
• Participate in agency, community, and grant-related meetings as assigned.
• Build and maintain relationships with medical, behavioral health, dental, pharmacy, and specialty care providers.
• Maintain an up-to-date directory of healthcare resources and referral options.
• Coordinate with resettlement staff, healthcare providers, community organizations, and program administrators.
• Connect clients to long-term healthcare options such as Medicaid, Marketplace plans, safety-net providers, and charity care programs when appropriate.
• Advocate for client needs and support effective communication between providers and clients.
• Participate in organizational meetings, trainings, and community events.
• Support departmental initiatives and special projects.
• Contribute to a collaborative team environment.
• Perform other duties as assigned to support organizational success.

Skills

Multitasking

Communication

Organizational skills

Confidentiality

Customer service

Cultural sensitivity

Problem solving

Attention to detail

Adaptability

Initiative

Education

High School Diploma or GED

Bachelor's degree or equivalent

Tools

Word

Excel

Outlook

Microsoft Office

Job description

What You'll Do

Program Enrollment & Reporting (35%)

• Complete RMA intake and enrollment activities accurately and within required timelines.
• Enroll eligible clients in the appropriate systems and maintain program compliance.
• Ensure all required eligibility documentation is collected, organized, and retained.
• Maintain accurate client records, case notes, and supporting documentation.
• Prepare and submit enrollment information and required reports according to grant and program deadlines.
• Monitor client status updates and report changes such as address updates or relocations.
• Collaborate with agency leadership, funders, and program partners to support reporting requirements.
• Participate in agency, community, and grant-related meetings as assigned.

Client Case Management (35%)

• Conduct health coverage orientations for newly enrolled clients.
• Educate clients on insurance benefits, covered services, and program requirements.
• Facilitate and participate in cultural orientation sessions.
• Assist clients in accessing healthcare providers, transportation, and interpretation services.
• Schedule appointments and help address barriers to healthcare access.
• Provide ongoing support, follow-up, and case management services.
• Document services, referrals, outcomes, and client progress.

Healthcare Provider Collaboration (20%)

• Build and maintain relationships with medical, behavioral health, dental, pharmacy, and specialty care providers.
• Maintain an up-to-date directory of healthcare resources and referral options.
• Coordinate with resettlement staff, healthcare providers, community organizations, and program administrators.
• Connect clients to long-term healthcare options such as Medicaid, Marketplace plans, safety-net providers, and charity care programs when appropriate.
• Advocate for client needs and support effective communication between providers and clients.

Additional Responsibilities (10%)

• Participate in organizational meetings, trainings, and community events.
• Support departmental initiatives and special projects.
• Contribute to a collaborative team environment.
• Perform other duties as assigned to support organizational success.

About The Role

The Refugee Medical Assistance Benefit Coordinator plays a vital role in helping eligible refugees enroll in Refugee Medical Assistance (RMA) insurance, access healthcare providers, and understand their healthcare benefits. This position combines client-focused case management with program administration, requiring strong attention to detail, excellent communication skills, and a commitment to outstanding service.

You will work closely with clients, healthcare providers, community partners, and internal program teams to ensure refugees receive timely and appropriate medical care during a critical transition period.

Required Qualifications

What We’re Looking For

• High School Diploma or GED.
• Strong organizational and administrative skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to manage multiple priorities while meeting deadlines.
• Exceptional written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Commitment to serving culturally diverse populations.

Preferred Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience working in refugee resettlement, human services, healthcare, social services, or nonprofit organizations.
• Experience with grant-funded programs and compliance requirements.
• Experience providing case management or client services.

Key Competencies

• Compassion and cultural sensitivity
• Relationship building and collaboration
• Problem solving and critical thinking
• Attention to detail and accuracy
• Adaptability and flexibility
• Initiative and accountability
• Strong customer service orientation

Why Join the International Institute?

At the International Institute, you will become part of a mission-driven organization dedicated to helping immigrants and refugees build successful lives in our community. Every day offers an opportunity to make a meaningful impact by empowering individuals and families as they navigate new systems, access resources, and achieve greater independence.

We value diversity, inclusion, collaboration, and continuous learning, and we are committed to creating a workplace where employees can grow professionally while serving a greater purpose.

The above statements describe the job’s essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to job incumbents. An Equal Opportunity/Affirmative Action Employer Services Provided On A Non-Discriminatory Basis