Hybrid Health & Wellness Case Manager for Immigrants

World Relief; Winston-Salem (NC); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive benefits

Employee discount program

Gold-level well-being designation

Job summary

World Relief seeks a Health and Wellness Case Manager to support vulnerable immigrants in building pathways to physical, emotional, and social well‑being. This position provides Intensive Case Management (ICM) for individuals and families, alongside wellness‑focused group programming that promotes health education and community integration.

Working in a dual‑capacity role, the Case Manager guides clients through complex healthcare systems, collaborates with health providers and community

Qualifications

• Experience in case management, health education, or related fields.
• Experience with refugee or vulnerable populations preferred.
• Fluency in English; bilingual abilities optional.

Responsibilities

• Oversee all incoming Preferred Communities (PC) referrals, conducting comprehensive intake assessments and client enrollments.
• Provide direct Intensive Case Management (ICM) to develop and implement targeted, individualized goal plans that foster long‑term self‑sufficiency.
• Maintain regular, proactive communication with clients throughout their service term to monitor progress, address emerging needs, and provide continuous support.
• Guide clients through healthcare, social service, and community systems to build their independence and confidence.
• Maintain precise, timely documentation and detailed case notes in full alignment with program standards and compliance guidelines.
• Work closely with the Programs Manager and program staff to streamline client service delivery across department lines.
• Partner with the Volunteer Coordinator to engage, train, and leverage volunteers or community groups for integrated client support.
• Deliver holistic, wrap‑around care by connecting clients to wrap‑around community services and advocacy networks.
• Ensure data collection and outcome tracking are conducted in a timely, accurate, and effective manner for reporting and evaluation.
• Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events.
• Travel to and between High Point and Winston Salem office locations is a requirement for this position.

Skills

Case management

Health education

Trauma-informed care

English fluency

Education

Degree in Social Work or Public Health

Job description

World Relief seeks a Health and Wellness Case Manager to support vulnerable immigrants in building pathways to physical, emotional, and social well‑being. This position provides Intensive Case Management (ICM) for individuals and families, alongside wellness‑focused group programming that promotes health education and community integration.

Working in a dual‑capacity role, the Case Manager guides clients through complex healthcare systems, collaborates with health providers and community