Desktop Support Technician

TEKsystems; Illinois; On-site; USD 65,000 - 90,000; Full time

Job summary

TEKsystems is seeking a qualified IT Support Specialist to maintain and troubleshoot complex government-area systems. The role requires coordinating hardware/software updates, documenting procedures, and assisting VIP users with after-hours support as needed.

The candidate should have a Bachelor's degree in CS/IT or equivalent, five years of IT experience, and an interim Secret clearance prior to full-time employment. Strong security practices and problem-solving skills are essential.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or equivalent and five years IT support experience or equivalent combination.
• Security+ or DoD 8570.01-m knowledge is preferred; interim secret clearance required prior to full-time employment.
• Experience working in DoD or government-related environments with VIP support experience is a plus.

Responsibilities

• Accurately records daily tasks and assignments for metrics gathering on task orders.
• Coordinates updates of cell service hardware and software applications.
• Develops procedures and training material for customers and internal use.
• Aids in the design, development and maintenance of system applications and troubleshoots complex IT problems.
• Provides VIP level assistance and may work afterhours as needed.

Skills

Desktop

Support

Troubleshooting

Hardware

Windows 10

Active Directory

Customer service

Education

Bachelor's degree in Computer Science, Information Technology or equivalent

Job description

Job Description

REPRESENTATIVE DUTIES: Accurately records daily tasks and assignments for metrics

gathering on task orders. Coordinates the updates of cell service hardware and software

applications. Develops procedures and training material for customers and internal use. Aids in

the design, development and maintenance of various system applications. Troubleshoots and

resolves complex IT-related problems. Support will include VIP level assistance and ability to

work afterhours as needed.

Works independently under overall project objectives and requirements; apprises Project

Manager about progress and unusual complications. Work is reviewed for accuracy of judgment,

compliance with instructions, and to insure proper alignment. Guidelines usually include existing

systems and the constraints imposed by related systems with which the incumbent's work must

be meshed. Adapts design approaches successfully used in precedent systems. Completed work

is reviewed for timeliness, compatibility with other work, and effectiveness in meeting

requirements. May provide functional direction to lower level assistants on assigned work.

Performs other duties as assigned or required.

KNOWLEDGE and SKILLS:

Knowledge of applicable computer system software programs and MS Office

Applications.

Knowledge is strong in problem research and resolution skills.

Ability to work in a secure environment and always adhere to security protocols.

Ability to troubleshoot hardware/software.

Strong written and oral communication skills.

High attention to detail & equipment accountability.

Ability to maintain security of devices.

Ability to activate, deactivate and\or suspend service on devices.

Skill in working independently, multitasking, prioritizing projects, and meeting deadlines.

Skill in using analytical and research skills in performance of job duties.

Skill in establishing and maintaining cooperative working relationships with others.

Keen attention to detail. Maintain inventory of all devices.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Strong customer service orientation.

Experience working in a team-oriented, collaborative environment.

Ability to be proactive and continuously stay up to date on the latest New Technology

trends.

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Setup and support unique systems (ex. Janus, machines with external hard drives, x-ray

viewer, Eubank scanners).

Troubleshoot unique devices and hardware issues (ex. PCA photo printer, handheld

scanners, KVM, 49” monitors, docking stations losing monitors, network, power to

battery)

Troubleshooting to resolution or redirect to appropriate support helpdesk.

Above-baseline imaging.

Issue | Setup | Relocate hardware support.

Setup KVMs for users with SIPR and NIPR (Ops Center & KG175s).

Package | Mail remote users’ equipment for both government and contract personnel.

Assist remote users with troubleshooting.

LCR distribution: Setup OneDrive, Teams, Outlook, test VPN and issue power supply

(travel).

Collect equipment turn-ins: Complete paperwork, remove\destroy hard drives, scan

equipment received, and send scan to G4 for TI.

Off-site LARs support: Handing off unique bios password to supporting NEC personnel

for LARs and issuing new and\or LCR equipment (including shipping).

Input | Approve all HQ JMC TCOs

Skills

Desktop, Support, Troubleshooting, Hardware, Windows 10, Active directory, Windows, Customer service

MINIMUM QUALIFICATIONS: A Bachelor's degree in Computer Science, Information

Technology or equivalent AND five (5) years of progressively complex information technology

and/or computer support experience; OR equivalent combination of education, training and

experience. Should possess certifications in related areas and have clear goals of additional

certifications needed to support emerging technologies. Recommended two (2) years’

experience in IT related field.

ADDITIONAL REQUIREMENTS: May be required to periodically work outside the traditional

work schedule. This includes after hour support. Security+ is required for DoD 8570.01-m IAT

Level 1 position.

An Interim Secret Clearance is required prior to confirmed full time employment. Hired personnel

will be required to complete SCIP training through the NEC.

MINIMUM PHYSICAL REQUIREMENTS: The follo