Asset Management Technician

DANE LLC; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Tuition assistance

Vision insurance

Wellness resources

Job summary

DANE LLC is seeking an Asset Management Technician in Washington DC to image laptops/desktops, install new devices, and support printers/scanners across a site.

You will perform physical IT asset inventory, track lifecycle, and assist with laptop image deployment while maintaining the inventory system of record. A DoD clearance is required; benefits include aggressive PTO and various learning opportunities.

Qualifications

• Excellent verbal communication with end-users and strong customer service.
• Self-starter, dependable, able to work independently or in a team.
• Detail-oriented, proactive, and highly organized.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• Working knowledge of ticketing and inventory management tools (ServiceNow).

Responsibilities

• Install software on laptops/desktops using established processes.
• Provide top-notch customer service in a fast-paced environment.
• Document actions and solutions for clients.
• Stage equipment at user locations per plan.
• Restore backed up data and user profiles to new devices.
• Support disposal of assets and stage for shipment.
• Verify imaged devices have correct image and overlays.
• Perform required patches/updates and AD/GPO deployment where applicable.
• Duties may change based on government customer needs.

Skills

Excellent verbal communication

Self-starter

Detail-oriented

Multi-tasking

Customer service

Education

High School Diploma or GED

Tools

ServiceNow

Microsoft Office

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Tuition assistance
• Vision insurance
• Wellness resources

Description

At DANE our ability to retain employees is a testament to how we treat, value, and support our incredibly smart, talented, and courageous staff. We offer aggressive PTO from day one, multiple benefits and learning opportunities to support our employees in being their best.

We are looking for an Asset Management Technician to join our team. As a member of the team, you will perform activities related to imaging of laptops, desktops and installing new laptop and desktop computers across a site. Installation of network/local printers and scanners may also be required. The Asset Management Technician responsibilities will revolve around supporting the hardware asset management function by performing physical inventory of IT assets as well as tracking and managing IT assets through their lifecycle (receiving, deployment, change maintenance and disposal) to keep the inventory system of record up to date and assisting and monitoring of laptop image deployment to devices.

Details:

Location: Washington DC

Job Type: Full Time - Onsite

Education: High School Diploma or GED

Experience: Minimum 2 years of experience working as Asset Management Technician Refresh Technician

Clearance: Must hold Active DoD Secret Clearance or higher

Responsibilities

• Experience installing software on laptop and/or desktop computers utilizing established processes and procedures.
• Excellent verbal communication skills with the ability to provide top-notch customer service to end-users being supported.
• Provide exceptional customer service while working in a fast-paced environment
• Provide technical support for clients as it relates to the deployment tasks at hand
• Document actions and solutions performed with/for the client
• Stage equipment at respective user locations throughout target site per plan
• Restore backed up data and user profile(s) to new device.
• Support disposal of assets; remove assets from service and stage for shipment to or pickup by disposal vendor
• Verify imaged devices have correct image and application/setting overlays for each End User includes base image and all required supporting software overlays
• Required patches/updates
• Domain registration/Active Directory configuration and GPO deployment where applicable
• Duties are subject to change based on the needs of the government customer.
• Other duties as assigned.

Requirements

• Excellent verbal communication skills with the ability to provide top-notch customer service to end-users being supported.
• Self-starter, dependable/reliable, work independently or in a team environment
• Must possess a commitment to excellence, a strong sense of urgency and dedication to client satisfaction.
• Detail-oriented, proactive, and highly organized
• Capable of prioritizing work and multi-tasking
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, etc.)
• Working proficiency with standard ticketing and inventory management tools (i.e. ServiceNow)
• Must be able to obtain and maintain agency suitability clearance.

Desired Skills or Experience

• 1 to 3 years of experience in an analytical role; experience working with inventory management preferred.
• One or more industry standard certifications- A+, Security+, Network+; etc. preferred

Physical Requirements

• Must be able to move/handle equipment up to 30 pounds such as servers, workstations, monitors, etc.

DANE LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Flexible work from home options available.