Onsite Laptop Imaging & Refresh Technician

DANE, LLC; Chantilly (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Tuition assistance

Vision insurance

Wellness resources

Job summary

DANE, LLC is seeking a Refresh Technician to install and refresh laptops and desktops across multiple sites in the Washington, DC area. You will image devices, install software, configure workstations, and ensure proper asset tagging while delivering strong customer service.

The role requires a minimum 2 years of hands-on IT hardware experience, an active DoD Secret clearance (or higher), and a high school diploma or GED.

Qualifications

• Experience installing software on laptop and/or desktop computers.
• Excellent verbal communication skills with end-users.
• Self-starter, dependable and able to work independently or in a team.
• Commitment to excellence and client satisfaction.
• Detail-oriented and highly organized.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, SharePoint).
• Basic knowledge of workstation hardware.

Responsibilities

• Install software on laptop and/or desktop computers.
• Complete multiple refreshes daily with attention to detail.
• Provide exceptional customer service in a fast-paced environment.
• Provide basic technical support for clients.
• Document actions and solutions in ticketing system.
• Stage equipment at user locations per plan and verify connectivity.
• Backup and restore user profiles and settings.
• Record asset data (Tag, Model, Serial, User) throughout deployment.
• De-install legacy equipment and prepare for disposal.
• Verify patched/imaged devices and domain/AD configuration where applicable.

Skills

Verbal communication

Written communication

Self-starter

Detail oriented

Microsoft Office

Education

High School Diploma or GED

Tools

ServiceNow

Job description

DANE, LLC is seeking a Refresh Technician to install and refresh laptops and desktops across multiple sites in the Washington, DC area. You will image devices, install software, configure workstations, and ensure proper asset tagging while delivering strong customer service.

The role requires a minimum 2 years of hands-on IT hardware experience, an active DoD Secret clearance (or higher), and a high school diploma or GED.