Healthcare Information Management Supervisor

University of Utah; Salt Lake City (UT); On-site; USD 51,000 - 73,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement contributions

Paid leave

Holidays

Tuition reduction

Flex spending

Life insurance

Disability insurance

Transit benefits

Employee discounts

Professional development

Job summary

The University of Utah's Department of Pediatrics seeks a Healthcare Information Management (HIM) Supervisor to oversee daily HIM operations, including hiring, training, coaching, evaluating staff, and managing EPIC InBasket activity in a busy ambulatory setting.

Based in pediatric ambulatory clinics across multiple sites, you will supervise workflows, monitor productivity and turnaround times, prepare monthly reports, and collaborate with HR to address employee concerns.

Qualifications

• Experience supervising HIM staff and coordinating daily operations.
• Experience with EPIC EMR systems for HIM workflows and InBasket management.
• Bachelor's degree (or equivalency) with related work experience; Master's preferred.

Responsibilities

• Supervise daily HIM operations, hire/train staff, assign work queues.
• Monitor EPIC In Basket activity and HIM processing turnaround times.
• Prepare monthly HIM performance reports and metrics.
• Collaborate with departments and committees; address escalated HIM issues.
• Ensure compliance with policies and department goals.

Skills

Staff supervision

EPIC EMR

Operational reporting

Staff training

Interdepartmental coordination

Education

Bachelor's degree

Tools

EPIC EMR

Job description

Healthcare Information Management Supervisor

Job Summary

Clinical Enterprise has an immediate opening for a HealthcareInformation Management (HIM) Supervisor, in the Department of Pediatrics at the University of Utah Spencer F. Eccles School of Medicine. This position supervises and coordinates the daily operations of the HIM team by hiring, training, coaching, and evaluating staff; assigning and monitoring work queues and EPIC InBasket activity; resolving escalated HIM issues; monitoring productivity and turnaround times; and preparing operational and statistical reports. This position is part of the operations team responsible for pediatric ambulatory clinic services. The ambulatory group in the Department consists of 13 pediatrics subspecialty divisions and service lines that practice primarily at Eccles Primary Children’s Outpatient Services building (PCOS), Primary Children’s Hospital (PCH) Riverton, PCH Layton, Miller Primary Children’s Lehi, and some satellite clinics. The pediatric ambulatory clinics at PCH operate in clinic space that is leased from PCH and used in conjunction with PCH and other University and community pediatric providers. This position is housed in a call center, separate from clinic locations. The Department of Pediatrics is the second largest department in the University of Utah School of Medicine and one of the largest pediatric departments in the country. We are committed to improving the lives of children through excellence in advocacy, education, research, and clinical care. For more information about the Department of Pediatrics, please visit: http://medicine.utah.edu/pediatrics/.

The University of Utah offers a comprehensive benefits package including:

• Excellent healthcare coverage at affordable rates (see the SummaryComparison for more information)
• 14.2% retirement contributions
• Generous paid leave time
• 11 paid holidays per year
• 50% tuition reduction for employees, spouses, and dependent children
• Flex spending accounts
• University provided basic employee life insurance coverage equal to a salary of up to $25,000
• Variety of elective insurance coverage, including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.
• Free transit on most UTA services
• Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
• Professional development opportunities

Additional benefits information is available at https://benefits.utah.edu/.

Employee Health Requirements

This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Responsibilities

Essential Functions

1. Supervises the daily operations of the HIM team including interviewing and hiring staff, assigning work and work queues, evaluating performance, coaching and training staff, planning work schedules, monitoring adherence to the time and attendance policy, and recommending pay increases.
2. Resolves problems and responds to complaints related to HIM requests, HIM processing, patient access, and escalated staff or provider concerns.
3. Assists in the revision and addition of department policies, procedures, workflows, and standards related to HIM processes.
4. Assists in the long-range planning of department goals, including staffing needs, productivity, turnaround times, workflow improvements, and patient access initiatives.
5. Maintains department records and helps prepare monthly reports related to HIM volume, productivity, turnaround times, work queue activity, denials, and other departmental performance metrics.
6. Participates and serves on departmental, interdisciplinary, and organizational committees/meetings as assigned.
7. May perform all duties of the HIM team as required, including processing or assisting with complex, urgent, or escalated HIM requests.
8. Utilizes the EPIC (EMR) to monitor department workflows, work queues, HIM activity, patient information, and related operational processes; serves as a resource to staff regarding appropriate use of EPIC for HIM functions.
9. Monitors and manages EPIC In Basket activity to ensure messages and HIM related requests are appropriately reviewed, assigned, routed, and addressed within established department standards and turnaround times.

Supervisor, Administration Management Directly supervise team members in day-to-day operations, ensuring adherence to university policies and procedures. Assist in planning and implementing unit-level strategies to support academic and administrative functions. Monitor team performance metrics, provide coaching and feedback, and contribute to workforce management decisions. Collaborate with University HR to address employee concerns and align team activities with the university's mission and objectives. Requires a bachelor's (or equivalency) with up to 2 years of directly related work experience or a master's (or equivalency) degree. This is a Supervisor-Level position in the Management track.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Manager, Administration Management: Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.

Preferences

• Experience working in HIM (processing and managing health information).
• Experience supervising or leading teams in HIM, referrals, scheduling, revenue cycle, prior authorization, patient access, or clinical support staff.
• Experience utilizing EPIC for workflows, work queues, and InBasket management.

The Department will screen applicants according to the identified preferences.

Requisition Number: PRN46641B

Full Time or Part Time? Full Time

Work Schedule Summary: Monday - Friday, 8:00 a.m. - 5:00 p.m. Hours may vary based on operational needs.

Department: 01101 - Pediatric Clinical Enterprise

Location: Other

Pay Rate Range: $51,000 to $72,800

Close Date: 01/30/2027