Administration Management

UTN; Salt Lake City (UT); On-site; USD 51,000 - 73,000; Full time

Benefits offered by this job

Insurance coverage

Employee discounts

Job summary

University of Utah in Salt Lake City seeks a Healthcare Information Management (HIM) Supervisor for the Department of Pediatrics. The role oversees daily HIM operations, staff hiring/training, and workflow management in a busy ambulatory setting, using EPIC EMR for patient data and In Basket handling.

We emphasize leadership, collaboration with HR, and process improvements. A bachelor’s degree with related experience or a master’s degree is required for this supervisor-level position within the

Qualifications

• Bachelor’s degree (or equivalent) with up to 2 years of related work experience or a Master’s degree (or equivalent).
• Supervisor‑Level position in the Management track is possible.
• Experience using EPIC for workflows, In Basket management, and staff support is preferred.

Responsibilities

• Supervises daily HIM operations, hires, trains, coaches, and evaluates staff.
• Assigns work queues, monitors productivity, and enforces time and attendance policies.
• Resolves HIM processing issues and escalated staff/provider concerns.
• Assists in revising policies, procedures, and workflows for HIM processes.
• Plans department goals, staffing needs, and workflow improvements.
• Maintains records and prepares monthly HIM performance reports.
• Participates in departmental, interdisciplinary, and organizational committees.
• May perform HIM duties during peak periods or escalated requests.

Skills

Supervisory experience

Team leadership

Communication skills

Education

Bachelor's degree

Tools

EPIC EMR

Job description

Career Progression Track M00

FLSA Code

FLSA Code Administrative

Patient Sensitive Job Code?

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time?

Full Time or Part Time? Full Time

Shift

Shift Day

Work Schedule Summary

Monday – Friday, 8:00 a.m. – 5:00 p.m. Hours may vary based on operational needs.

VP Area

VP Area U of U Health - Academics

Department

Department 01101 - Pediatric Clinical Enterprise

Location

Location Other

City

City Salt Lake City, UT

Type of Recruitment

Type of Recruitment External Posting

Pay Rate Range

Pay Rate Range $51,000 to $72,800

Close Date

Close Date 01/30/2027

Job Summary

Job Summary: Clinical Enterprise has an immediate opening for a Healthcare Information Management ( HIM ) Supervisor, in the Department of Pediatrics at the University of Utah Spencer F. Eccles School of Medicine. This position supervises and coordinates the daily operations of the HIM team by hiring, training, coaching, and evaluating staff; assigning and monitoring work queues and EPIC In Basket activity; resolving escalated HIM issues; monitoring productivity and turnaround times; and preparing operational and statistical reports. This position is part of the operations team responsible for pediatric ambulatory clinic services.

The ambulatory group in the Department consists of 13 pediatric subspecialty divisions and service lines that practice primarily at Eccles Primary Children’s Outpatient Services building ( PCOS ), Primary Children’s Hospital ( PCH ) Riverton, PCH Layton, Miller Primary Children’s Lehi, and some satellite clinics. The pediatric ambulatory clinics at PCH operate in clinic space that is leased from PCH and used in conjunction with PCH and other University and community pediatric providers.

This position is housed in a call center, separate from clinic locations.

The Department of Pediatrics is the second largest department in the University of Utah School of Medicine and one of the largest pediatric departments in the country. We are committed to improving the lives of children through excellence in advocacy, education, research, and clinical care. For more information about the Department of Pediatrics, please visit: http://medicine.utah.edu/pediatrics/.

Benefits

The University of Utah offers a comprehensive benefits package including:

• Variety of elective insurance coverage , including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.
• Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel

This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Responsibilities

Essential Functions

• Supervises the daily operations of the HIM team including interviewing and hiring staff, assigning work and work queues, evaluating performance, coaching and training staff, planning work schedules, monitoring adherence to the time and attendance policy, and recommending pay increases.
• Resolves problems and responds to complaints related to HIM requests, HIM processing, patient access, and escalated staff or provider concerns.
• Assists in the revision and addition of department policies, procedures, workflows, and standards related to HIM processes.
• Assists in the long-range planning of department goals, including staffing needs, productivity, turnaround times, workflow improvements, and patient access initiatives.
• Maintains department records and helps prepare monthly reports related to HIM volume, productivity, turnaround times, work queue activity, denials, and other departmental performance metrics.
• Participates and serves on departmental, interdisciplinary, and organizational committees/meetings as assigned.
• May perform all duties of the HIM team as required, including processing or assisting with complex, urgent, or escalated HIM requests.
• Utilizes the EPIC ( EMR ) to monitor department workflows, work queues, HIM activity, patient information, and related operational processes; serves as a resource to staff regarding appropriate use of EPIC for HIM functions.
• Monitors and manages EPIC In Basket activity to ensure messages and HIM related requests are appropriately reviewed, assigned, routed, and addressed within established department standards and turnaround times.

Directly supervise team members in day-to-day operations, ensuring adherence to university policies and procedures. Assist in planning and implementing unit-level strategies to support academic and administrative functions. Monitor team performance metrics, provide coaching and feedback, and contribute to workforce management decisions. Collaborate with University HR to address employee concerns and align team activities with the university’s mission and objectives.

Requires a bachelor’s (or equivalency) with up to 2 years of directly related work experience or a master’s (or equivalency) degree.

This is a Supervisor-Level position in the Management track.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Manager, Administration Management: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.

Preferences

• Experience working in HIM (processing and managing health information).
• Experience supervising or leading teams in HIM , referrals, scheduling, revenue cycle, prior authorization, patient access, or clinical support staff.
• Experience utilizing EPIC for workflows, work queues, and In Basket management.

The Department will screen applicants according to the identified preferences.

Type and Special Instructions Summary

Additional Information

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

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