Outpatient Services Front Desk Reception

University of Utah; Salt Lake City (UT); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement contributions

Paid leave time

Paid holidays

Tuition reduction

Job summary

University of Utah is seeking an Outpatient Services Specialist to join the Pediatric Administration front desk team at the Primary Children’s Outpatient Services Building. The role focuses on accurate information flow between patients and hospital staff to maximize unit efficiency.

The position offers full-time hours with a schedule Monday–Friday, with a pay rate in the posted range and benefits outlined by the university.

Qualifications

• 1 year of office experience or customer service experience or equivalency.
• Current, valid Utah driver's license may be required in some areas.

Responsibilities

• Completes patient registration by reviewing documents for completeness and accuracy.
• Enters patient data into iCentra and EPIC systems.
• Prepares paperwork for patient visits.
• Communicates with patients, providers, and colleagues confidentially and professionally.
• Notifies patients of co-pays and collects payments; reconciles with daily charge reports.
• Schedules appointments and manages patient flow; notifies staff of changes.

Skills

Customer service

Office experience

Driving license

Job description

Outpatient Services Front Desk Reception

Job Summary: The Department of Pediatrics at the University of Utah, School ofMedicine has an immediate opening for an Outpatient ServicesSpecialist to join our front desk reception team at PrimaryChildren's Outpatient Services Building. The Outpatient ServicesSpecialist makes a difference for patients in the outpatient careunit by providing excellent customer service, facilitating, andensuring the accuracy of the information flow between medical,hospital staff and departments to maximize unit efficiency.

The University of Utah offers a comprehensive benefits packageincluding:

• Excellent healthcare coverage at affordable rates (see the SummaryComparison for more information)
• 14.2% retirement contributions
• Generous paid leavetime
• 11 paidHolidays per year
• 50% tuitionreduction for employees, spouses, and dependentchildren
• Flex spending accounts
• University provided basic employeelife insurance coverage equal to a salary of up to$25,000
• Variety of elective insurancecoverage, including life insurance, short andlong-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.
• Free transit on most UTA services
• Employee discounts on a variety of products and services,including cell phones & plans, entertainment, health andfitness, restaurants, retail, and travel
• Professional development opportunities

Additional benefits information is available at https://benefits.utah.edu/.

Responsibilities

Essential Functions:

1. Completes the patient registration process by reviewingaccounts and other compliance-related documents for completenessand accuracy. Obtains and documents missing information requiredfor the completion of patient registration.
2. Enters corrected or new patient data into iCentra and EPICsystems.
3. Prepares paperwork for patient visits.
4. Communicates with patients, providers, and colleagues in aconfidential, professional manner using tact and diplomacy.
5. Notifies patients and their families of co-pays, deductibles,and co-insurance as appropriate; collects co-payments. Reconcilesagainst daily charge reports.
6. Schedules patient appointments. Contacts patients forrescheduling, missed appointments, and appointment reminders.Monitors patient flow, adjusts workflow as appropriate, andnotifies clinical staff.
7. Performs special projects and other clinical support duties asassigned.

Must be able to maintain a professional demeanor in stressful ordifficult situations.

Comments: The employeemust be able to meet the following requirements with or without anaccommodation.

• This position involves light work that may exert up to 20pounds and may consistently require light work involving lifting,carrying, pushing, pulling, or otherwise moving objects. Thisposition involves standing for extended periods of time and is notexposed to adverse environmental conditions.

Minimum Qualifications

• One year of office experience, customer service experience, or equivalency (one year of education can besubstituted for two years of related work experience).
• Current, valid Utah driver's license at time of hire may be required in some areas.

This position is patient-sensitive and must fulfill all associatedrequirements. We protect our patients, coworkers and community byrequiring all patient-sensitive employees to be immunized accordingto CDC standards and hospital policy. Limited exemptions may bemade for documented medical contraindications or religious beliefsthat object to vaccinations.

Applicants must demonstrate the potential ability to perform theessential functions of the job as outlined in the positiondescription.

Disclaimer

This job description has been designed to indicate the generalnature and level of work performed by employees within thisclassification. It is not designed to contain or be interpreted asa comprehensive inventory of all duties, responsibilities andqualifications required of employees assigned to the job.

Requisition Number: PRN46120B

Full Time or Part Time? Full Time

Work Schedule Summary: Availability Monday – Friday, 6:30 am– 7:00 pm. This position is full-time, 40 hours per week. Regularand punctual attendance is required.

Department: 00848 - Pediatric Administration

Location: Campus

Pay Rate Range: $17.66-$23.23

Close Date: 12/03/2026

Open Until Filled: