Referral Success Specialist – Scheduling & Patient Access

MUSC Health; Elgin (SC); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Employer Sponsored Retirement Plan

Paid time off and extended sick leave

Paid Parental Leave

Disability insurance plan options

Continuous professional and clinical培训

Competitive pay

Annual Merit Increase

Wellbeing resources

Tuition Reimbursement

Employee perks and discounts

Employee referral program

Flexible schedule options

Certification incentive program

Job summary

MUSC Community Physicians (MCP) seeks a Referral Management Specialist I to manage scheduling across multiple specialties in a call center environment, coordinating with patients and clinical teams to obtain access and referrals.

This role triages patient inquiries using established algorithms, collects demographic, insurance, and physician data, and serves as the primary patient advocate during a single call. The position emphasizes excellent customer service and accurate data capture.

Qualifications

• Expert in healthcare scheduling and access across provider templates and specialties.
• Strong communication and coordination with medical staff and patients.
• Ability to collect accurate demographic and insurance information.

Responsibilities

• Schedule appointments across multiple specialties within a call center.
• Triage patient calls and refer to appropriate clinical team.
• Maintain up-to-date knowledge of services and accurately collect patient data.

Skills

Scheduling appointments

Call center

Customer service

Data collection

Communication

Job description

MUSC Community Physicians (MCP) seeks a Referral Management Specialist I to manage scheduling across multiple specialties in a call center environment, coordinating with patients and clinical teams to obtain access and referrals.

This role triages patient inquiries using established algorithms, collects demographic, insurance, and physician data, and serves as the primary patient advocate during a single call. The position emphasizes excellent customer service and accurate data capture.