Referral Specialist: Patient Access & Coordination

Arkansas Heart Hospital, LLC.; Little Rock (AR); On-site; USD 38,000 - 52,000; Full time

Job summary

Arkansas Heart Hospital, LLC. is seeking a referrals coordinator to centralize processing across the organization. You will verify insurance, coordinate appointments with specialists, and update EHRs to ensure timely patient access and reduce denials.

The role involves clear patient communication about referrals and costs, with room to cross-train to pre-authorization duties to support department efficiency.

Qualifications

• Minimum of three years’ experience in a related field (i.e., patient admissions, registration, insurance verification).
• Previous healthcare experience preferred.
• Education: High School diploma or GED required.

Responsibilities

• Insurance verification: verify coverage, obtain pre-authorizations, and pre-certify procedures.
• Appointment coordination: schedule and track patient referrals with external specialists, diagnostic facilities, and community resources.
• Medical record management: update EHR with patient clinical background, referral documentation, and test results.
• Patient communication: inform patients about referral status, appointment details, preparation requirements, and any out-of-pocket cost.

Skills

Communication skills

Attention to detail

Customer service

Education

High School diploma or GED

Tools

EHR systems

Job description

Arkansas Heart Hospital, LLC. is seeking a referrals coordinator to centralize processing across the organization. You will verify insurance, coordinate appointments with specialists, and update EHRs to ensure timely patient access and reduce denials.

The role involves clear patient communication about referrals and costs, with room to cross-train to pre-authorization duties to support department efficiency.