Referral Specialist

University of South Florida; Tampa (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

University of South Florida is seeking a Referral Specialist to provide exceptional customer service to physicians and patients referred for appointments at Tampa General Hospital or related entities. You will assist with scheduling provider-referred appointments, obtain authorizations, and support patient registration or check-in/out as needed.

Responsibilities include processing referrals, transferring records, routing appointment information, and coordinating communications with providers and

Qualifications

• High school diploma or GED required.

Responsibilities

• Process & track patient referrals
• Facilitate transfer of medical records
• Identify and route patient appointment information to correct recipient
• Create, modify, and cancel appointments
• Obtain authorizations and/or referrals as required
• Correspond with providers and patients
• Index faxes

Skills

Customer service

Healthcare terminology

Education

High School Diploma or GED

Job description

Open - University of South Florida has a posting for this job. Posted 10 Oct 2026.

About this job

The Referral Specialist's primary role is to provide excellent customer service to physicians and patients referred for appointments or services at or from Tampa General Hospital (or a related company). The referrals specialist assists patients and providers with scheduling provider-referred appointments within the health system or facilitating connections to outside groups at provider direction or based upon patient preference. The referral specialist obtains or facilitates authorizations and may support the practice with non-referral work including patient registration, appointment scheduling, and check-in/out if working in a clinic.

What you will do

• Process & track patient referrals
• Facilitate transfer of medical records
• Identify and route patient appointment information to correct recipient
• Create, modify, and cancel appointments
• Obtain authorizations and/or referrals as required
• Correspond with providers and patients
• Index faxes

Education Qualifications

• High School Diploma or GED

Experience Qualifications

• 2 years of customer service experience in healthcare

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