Referral Specialist - USFTGP Hospital DIVeRT

Tampa General Hospital

Tampa (FL)

Sur place

USD 40 000 - 55 000

Plein temps

Il y a 9 jours

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Résumé du poste

Academic Medical Group Inc in Tampa seeks a Referral Specialist to coordinate referrals and scheduling for patients and providers. This role ensures timely authorizations and accurate documentation, supporting safe, patient-centered care within USF Health.

As the primary contact, you will manage communications, screen referrals, obtain authorizations, and collaborate with clinical staff to maintain efficient workflow and high-quality service delivery.

Qualifications

High School Diploma or GED.
Two years of Front Desk experience in healthcare.

Responsabilités

Serve as the primary point of contact for patients and providers to schedule referred appointments and services within USF Health.
Screen, process, and track internal and external referrals to ensure appropriate and timely handling.
Collaborate with clinical staff to schedule timely, clinically appropriate appointments based on provider direction and patient needs.
Obtain required authorizations for visits, procedures, surgeries, and medications in accordance with payer guidelines.
Investigate incomplete or unclear referrals and follow up with providers or departments to ensure accurate processing.
Respond to and address messages related to patient referrals to support timely scheduling and continuity of care.
Maintain an organized and accurate filing system for referral documents and departmental records.
Identify, document, and route appointment and referral information to appropriate recipients using electronic systems or phone communication.
Answer, screen, and direct incoming calls from physicians, nurses, administrative staff, departments, hospitals, and external agencies to ensure efficient communication.
Support patient safety and a positive experience by adhering to all emergency policies, clinical protocols, and service standards.

Connaissances

Referral processes

Authorization procedures

Customer service

Communication skills

Organizational skills

Time management

EHR proficiency

Data entry

Problem solving

Attention to detail

Formation

High School Diploma or GED

Outils

Electronic Health Records (EHR)

Scheduling systems

Databases

Communication platforms

Description du poste

Job Description

Referral Specialist - USFTGP Hospital DIVeRT (260003AT)

Description

The Referral Specialist serves as the primary point of contact for patients and providers requesting appointments or services within USF Health. This role ensures a positive patient experience by coordinating all aspects of the referral process, including screening referrals, scheduling provider-directed appointments, obtaining necessary authorizations, and collaborating with clinical teams to support timely and appropriate patient care. The specialist manages incoming communications, processes referral documentation, maintains accurate records, and facilitates efficient workflow across departments. Through strong customer service, organizational skills, and knowledge of healthcare processes, the Referral Specialist helps ensure seamless access to care and supports a safe, efficient, and patient-centered environment.

Essential Functions

Serve as the primary point of contact for patients and providers to schedule referred appointments and services within USF Health.
Screen, process, and track internal and external referrals to ensure appropriate and timely handling.
Collaborate with clinical staff to schedule timely, clinically appropriate appointments based on provider direction and patient needs.
Obtain required authorizations for visits, procedures, surgeries, and medications in accordance with payer guidelines.
Investigate incomplete or unclear referrals and follow up with providers or departments to ensure accurate processing.
Respond to and address messages related to patient referrals to support timely scheduling and continuity of care.
Maintain an organized and accurate filing system for referral documents and departmental records.
Identify, document, and route appointment and referral information to appropriate recipients using electronic systems or phone communication.
Answer, screen, and direct incoming calls from physicians, nurses, administrative staff, departments, hospitals, and external agencies to ensure efficient communication.
Support patient safety and a positive experience by adhering to all emergency policies, clinical protocols, and service standards.

Qualifications

High School Diploma or GED
Two (2) years of Front Desk experience in healthcare

Technical Knowledge, Skills, and Abilities

Knowledge of Referral and Authorization Processes
Understanding of healthcare referral workflows, insurance requirements, and prior authorization procedures for visits, procedures, surgeries, and medications.
Customer Service and Communication Skills
Ability to provide courteous, clear, and professional communication to patients, providers, clinical teams, and other stakeholders.
Organizational and Time-Management Skills
Ability to manage multiple tasks, track referrals, maintain accurate filing systems, and ensure timely processing.
Computer and Data Entry Proficiency
Skilled in using electronic health records, scheduling systems, databases, and communication platforms to route and process referral information.
Problem-Solving and Investigative Skills
Ability to review incomplete referrals, identify missing information, and follow up proactively to ensure timely scheduling.
Attention to Detail and Accuracy
Strong accuracy in documenting information, obtaining correct authorizations, and routing communication to prevent delays in patient care.