Referral & Scheduling Specialist

Eastern-Shore-Rural-Health-System; Franktown (NV); On-site; USD 22,000 - 32,000; Full time

Job summary

Entertimeonline in Franktown, VA is seeking a Referral Specialist to maintain referral tracking, coordinate with offices, request notes, and reschedule appointments to ensure continuity of care.

The role requires a high school diploma, 2+ years of medical office experience, strong communication and customer service skills, and the ability to work with bilingual patients; interpretation certification is a plus.

Qualifications

• Requires a high school diploma or equivalent.
• A minimum of 2 years of experience in a medical office preferred.
• A minimum of one (1) year experience as a Referral Specialist with ESRH required.
• Professional, self-motivated, with strong attention to detail and teamwork.

Responsibilities

• Review open referrals and search for related reports in patients' medical records.
• Communicate with specialists/imaging facilities to ensure patient appointment compliance, document in notes.
• Request consultations/imaging reports and follow up until reports are received.
• Inform Referral Coordinator of issues related to communications with specialists.
• Communicate with patients who did not attend appointments and direct them to reschedule.
• Follow procedures for referrals no longer wanted or when unable to reach the patient.
• Assist as needed in duties of Referral Specialist.
• Perform additional duties as directed by the Referral Coordinator.

Skills

Customer service

Communication

Teamwork

Computer skills

Education

High school diploma

Job description

Entertimeonline in Franktown, VA is seeking a Referral Specialist to maintain referral tracking, coordinate with offices, request notes, and reschedule appointments to ensure continuity of care.

The role requires a high school diploma, 2+ years of medical office experience, strong communication and customer service skills, and the ability to work with bilingual patients; interpretation certification is a plus.