Back office/Referral Coordinator

Bespoke Dermatology & Aesthetics; Arcadia (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Bespoke Dermatology & Aesthetics is seeking a detail-oriented Back Office/Referral Coordinator to connect patients, providers, medical specialists, and insurers for timely, specialized care. You will manage referrals, obtain prior authorizations, verify insurance, schedule follow-up appointments, and keep accurate EMR records.

Collaboration with doctors and staff ensures safe record sharing and smooth patient experiences, with a friendly, patient-focused approach.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in medical office/clinic or hospital setting preferred.
• Familiarity with medical terminology, insurance plans, and the prior authorization process.
• Experience using EMR systems and basic computer programs.

Responsibilities

• Submit, process and track all incoming and outgoing patient referral requests.
• Obtain prior authorizations and insurance verifications from insurance companies.
• Assist with scheduling follow-up appointments.
• Update and maintain accurate patient information in our EMR system.
• Work closely with doctors, medical assistants, and our team to share medical records safely.
• Answer patient questions about their referrals and guide them through the process.

Skills

Communication skills

Attention to detail

Patient-focused

Medical terminology

Education

High school diploma or equivalent

Tools

EMR systems

Basic computer skills

Job description

We are seeking an organized, detail-oriented Back office/Referral Coordinator to join our team. In this role, you will be the vital link between our patients, providers, medical specialists, and insurance companies. Your main goal will be to ensure patients get the specialized care they need quickly and smoothly.

Key Responsibilities:

• Manage Referrals: Submit, process and track all incoming and outgoing patient referral requests.
• Insurance Approvals: Obtain prior authorizations and insurance verifications from insurance companies.
• Patient Scheduling: Assist with scheduling follow-up appointments.
• Record Keeping: Update and maintain accurate patient information in our EMR system.
• Team Communication: Work closely with doctors, medical assistants, and our team to share medical records safely.
• Patient Support: Answer patient questions about their referrals and guide them through the process.

Qualifications and Skills:

• Education: High school diploma or equivalent required.
• Experience: Minimum 1 year of experience working in a medical office, clinic, or hospital setting preferred.
• Knowledge: Familiarity with medical terminology, insurance plans, and the prior authorization process.
• Tech Skills: Experience using EMR systems and basic computer programs.
• Soft Skills: Strong communication skills, great attention to detail, and a friendly, patient-focused attitude.